Flight Cancelled in Florence? Know Your Rights & Claim Compensation

Flight Cancellations in Florence: What You Need to Know

Florence, the heart of Italy’s Tuscany region, is a mesmerizing city brimming with Renaissance art, architectural marvels, and a unique cultural atmosphere. Florence Airport (FLR), also known as Peretola, serves as the main gateway to this enchanting city. However, like any other airport, unexpected flight cancellations can turn your dream trip into a stressful ordeal.

Whether you are departing from Florence or arriving, a flight cancellation can disrupt your plans significantly. But don’t worry—under EC261/2004, you might be entitled to compensation of up to €600 per passenger. Here’s everything you need to know about your rights and how to claim what you’re owed.

Why Do Flights Get Cancelled in Florence?

Florence Airport, though efficient, faces occasional disruptions that lead to cancellations. The most common reasons include:

• Weather Conditions – Fog and strong winds can impact flights, especially during winter.

• Technical Issues – Aircraft malfunctions or operational problems can lead to last-minute cancellations.

• Strikes – Italy is known for frequent airline and air traffic control strikes.

• Air Traffic Congestion – The small size of Florence Airport sometimes causes flight disruptions.

• Staff Shortages – Airlines may cancel flights due to a lack of crew.

What to Do If Your Flight Is Cancelled in Florence

If you find yourself stranded at Florence Airport due to a cancellation, follow these steps to minimize inconvenience and maximize your chances of getting compensated:

1. Confirm the Reason for Cancellation

The airline must provide a clear explanation for the cancellation. If it is due to extraordinary circumstances like extreme weather, you may not be eligible for compensation. However, if it’s an airline-related issue (e.g., technical problems or crew shortages), you likely qualify.

2. Request Assistance

Regardless of compensation eligibility, airlines are required to offer:

• Meals and refreshments

• Hotel accommodation (if necessary)

• Alternative flight arrangements

• Refunds (if you choose not to take another flight)

3. Check Alternative Flight Options

If your flight from Florence has been cancelled, consider checking flights from Pisa Airport (PSA), located just 80 km away. Pisa offers more international flights, and you can reach it from Florence via:

• Train: Direct regional trains run frequently.

• Bus: Shuttle services operate regularly.

• Taxi: A taxi ride takes about an hour.

4. Claim Compensation

Under EU regulations, you can claim compensation if:

• Your flight was cancelled less than 14 days before departure.

• The cancellation was not due to extraordinary circumstances.

• You were offered an alternative flight that arrived significantly later than your original schedule.

How Much Compensation Can You Get?

The amount you can claim depends on the flight distance:

• €250 – For flights up to 1,500 km

• €400 – For flights between 1,500 km and 3,500 km

• €600 – For flights over 3,500 km (if the flight involves a non-EU destination)

Since Florence Airport mostly operates short-haul flights, most compensation claims fall within the €250–€400 range.

How to Claim Your Flight Compensation

Claiming compensation may seem complex, but Trouble Flight makes it easy:

1. Submit Your Claim Online – Enter your flight details on our website.

2. We Handle the Legal Process – Our experts deal with the airline on your behalf.

3. Receive Your Compensation – Once approved, you get your money hassle-free.

With a no-win, no-fee policy, you don’t pay anything unless we win your claim!

FAQs About Flight Cancellations in Florence

Can I Get a Refund Instead of Compensation?

Yes. If your flight is cancelled, you are entitled to a full refund or an alternative flight. However, compensation is separate from a refund—you can claim both if your situation qualifies.

What If My Flight Is Cancelled Due to a Strike?

If the airline staff (pilots, cabin crew) are on strike, you may be eligible for compensation. However, strikes by airport personnel (air traffic control, baggage handlers) are considered extraordinary circumstances and do not qualify.

How Long Do I Have to File a Claim?

You generally have up to 3 years to file a claim, depending on the country of the airline’s headquarters.

What If the Airline Refuses My Claim?

If the airline denies your claim, Trouble Flight can escalate the case legally at no upfront cost to you.

Final Thoughts: Don't Miss Out on Your Compensation!

A flight cancellation in Florence can be frustrating, but you don’t have to suffer financially. You could be owed up to €600, and claiming it is easier than you think. Don’t leave money on the table—check your eligibility today!