Flight Delayed in Thessaloniki? Your Rights and Next Steps

Thessaloniki, Greece’s second-largest city, is a vibrant hub of history, culture, and Mediterranean charm. But while its ancient ruins, lively markets, and stunning seaside promenade enchant visitors, a flight delay at Thessaloniki Airport (SKG) can quickly sour your travel plans. If you’re facing a flight delay here, don’t despair. Understanding your rights and options under European regulations can help turn a frustrating situation into a manageable one.

Thessaloniki Airport: A Brief Overview

Thessaloniki Airport, officially known as Thessaloniki Airport “Makedonia” (SKG), serves as a gateway to northern Greece and the Balkans. With millions of passengers passing through annually, it’s a key hub for both domestic and international flights. While the airport is modern and well-equipped, delays can still occur due to factors like weather conditions, air traffic control issues, or airline operational challenges.

Why Flights Get Delayed in Thessaloniki

Flight delays can happen anywhere, but specific circumstances at Thessaloniki Airport may contribute to disruptions:

1. Weather Conditions: Thessaloniki experiences varied weather, including strong winds in winter and thunderstorms in summer, which can delay flights.

2. Air Traffic Congestion: As a busy airport, Thessaloniki often handles a high volume of flights, leading to potential delays.

3. Operational Issues: Maintenance checks, crew shortages, or airline scheduling problems can also cause delays.

Your Passenger Rights Under EC261

If your flight is delayed in Thessaloniki, you may be entitled to compensation under the European Union’s EC261 regulation. This law protects air passengers and ensures airlines are held accountable for disruptions within their control. Here’s what you need to know:

1. Eligibility for Compensation:

   • Your flight must depart from an EU airport or be operated by an EU-based airline arriving in Thessaloniki.

   • The delay must exceed three hours upon arrival at your destination.

   • The cause of the delay should be within the airline’s control (e.g., operational issues or crew shortages).

2. Compensation Amounts:

   • Delays of over three hours: €250 to €600, depending on the flight distance.

   • Short-haul flights (up to 1,500 km): €250.

   • Medium-haul flights (1,500 to 3,500 km): €400.

   • Long-haul flights (over 3,500 km): €600.

3. Additional Entitlements:

   • During long delays, airlines must provide meals, refreshments, and accommodation if an overnight stay is necessary.

   • Access to free communication, such as phone calls or emails, should also be offered.

How to Claim Compensation

If your flight from or to Thessaloniki is delayed, follow these steps to claim your compensation:

1. Keep Your Documents: Retain your boarding pass, ticket, and any receipts related to extra expenses incurred due to the delay.

2. Request Written Confirmation: Ask the airline for a written statement outlining the reason for the delay.

3. File a Claim: Submit your claim directly to the airline or use a professional service like Trouble Flight to handle the process for you. Trouble Flight specializes in helping passengers receive the compensation they deserve under EC261 regulations.

Making the Most of a Delay in Thessaloniki

While waiting for your flight, why not explore some of the highlights Thessaloniki has to offer? Here are a few suggestions:

• Visit the White Tower: A symbol of the city, this historic landmark offers panoramic views of Thessaloniki and the Aegean Sea.

• Stroll Along the Seafront: The city’s waterfront promenade is perfect for a relaxing walk, featuring cafes, restaurants, and stunning sunsets.

• Explore Aristotelous Square: This vibrant plaza is a hub of activity, with shops, eateries, and cultural events.

• Discover Ancient Sites: Thessaloniki boasts impressive ruins, including the Rotunda and the Roman Forum, which showcase its rich history.

• Indulge in Local Cuisine: Treat yourself to Greek delicacies like gyros, souvlaki, and bougatsa, a local pastry filled with cream or cheese.

FAQs About Flight Delays in Thessaloniki

Can I claim compensation for a flight delay caused by weather in Thessaloniki? Unfortunately, delays caused by weather are considered extraordinary circumstances and are not eligible for compensation under EC261.

What should I do if my delay exceeds five hours? If your delay exceeds five hours, you have the right to a full refund for your ticket or an alternative flight. The airline is also obligated to provide assistance during the delay.

Is it possible to get compensation if I miss my connecting flight due to a delay? Yes, if your delayed flight causes you to miss a connecting flight and your total delay upon arrival exceeds three hours, you may be eligible for compensation under EC261.

Conclusion

A flight delay in Thessaloniki can be frustrating, but knowing your rights and options can make a significant difference. Whether you’re seeking compensation or simply looking for ways to make the most of your time, you’re better equipped to handle the situation. If you need expert assistance with your compensation claim, Trouble Flight is here to help. Contact us today and ensure your rights as a passenger are protected.