Flight Overbooking in Iceland – Your Rights and Compensation

Understanding Flight Overbooking in Iceland

Iceland, with its breathtaking landscapes and booming tourism industry, sees thousands of flights coming in and out every day. However, with the surge in travelers, flight overbooking has become an increasing problem. Airlines often sell more tickets than available seats, assuming some passengers won’t show up. When they all do, some unlucky travelers are left stranded. If you’ve been affected by flight overbooking in Iceland, you may be eligible for compensation of up to €600.

Why Do Airlines Overbook Flights?

Overbooking is a common airline practice to maximize profits and minimize losses from no-show passengers. While it might make business sense for airlines, it often leads to inconvenience and stress for passengers. If you were denied boarding due to overbooking, know that European regulations (EC261/2004) protect your rights.

Your Rights Under EC261 When Overbooked in Iceland

Under EC261, if you were involuntarily denied boarding due to an overbooked flight departing from Iceland or arriving in Iceland on an EU airline, you have specific rights:

• Compensation of up to €600, depending on the flight distance.

• Alternative flight arrangements or a full refund if you choose not to travel.

• Meals, refreshments, and accommodation if the alternative flight requires an overnight stay.

• Airport transfers if accommodation is needed.

Compensation Amounts Based on Distance

If your flight was overbooked, and you were forced to give up your seat, make sure you don’t settle for just a travel voucher. Instead, claim the full cash compensation you’re legally entitled to.

Common Overbooking Issues at Keflavík International Airport (KEF)

Keflavík International Airport (KEF) is Iceland’s main gateway for international travel. Due to the high demand for flights, especially during peak seasons, airlines frequently overbook routes to and from major destinations such as London, New York, and Paris. If you are overbooked at KEF, check for alternative flights from Reykjavík Domestic Airport (RKV), especially if traveling within Iceland or to nearby Nordic countries. A quick taxi or bus ride can get you to RKV in under an hour.

What to Do If Your Flight Is Overbooked in Iceland

If you find yourself without a seat due to an overbooked flight, follow these steps:

1. Do not volunteer your seat unless necessary – If the airline offers vouchers or perks, know that you are waiving your right to full monetary compensation.

2. Ask for a written statement – Request written proof from the airline confirming you were denied boarding due to overbooking.

3. Claim food, refreshments, and accommodation – The airline is required to cover these costs if you have to wait for a new flight.

4. Check for alternative flights – If you urgently need to reach your destination, ask about flights from nearby airports or with different airlines.

5. File your compensation claim – Use a professional service like Trouble Flight to maximize your claim and get your compensation fast.

Best Alternative Airports in Iceland

If your flight is overbooked, consider alternative options:

• Reykjavík Domestic Airport (RKV): A great alternative for domestic and regional flights to Greenland and the Faroe Islands.

• Akureyri Airport (AEY): Located in the north, this airport offers some international and domestic options.

• Egilsstaðir Airport (EGS): If traveling to or from eastern Iceland, check for available flights.

For international flights, your best bet is to ask if the airline can rebook you through another carrier at KEF or offer a connecting flight through a nearby European hub like Copenhagen (CPH) or London Heathrow (LHR).

How to Claim Compensation for an Overbooked Flight

Many passengers miss out on their rightful compensation simply because they don’t know how to file a claim. Airlines may try to delay or deny your request, but with the right approach, you can get the money you deserve.

1. Gather Your Documents – Keep your boarding pass, booking confirmation, and any communication from the airline.

2. Know Your Rights – Airlines may offer travel vouchers, but you are entitled to cash compensation.

3. Submit a Claim – You can either contact the airline directly or use a service like Trouble Flight to handle the claim for you.

4. Be Persistent – Airlines often reject claims initially, so don’t give up. If needed, escalate the case to the national aviation authority or take legal action.

Real Cases of Flight Overbooking in Iceland

Many travelers have successfully claimed compensation for overbooked flights in Iceland. For example:

• Anna from Germany was overbooked on her flight from Keflavík to Berlin and received €400 after filing a claim.

• Mark from the UK had his flight to London denied due to overbooking and was rerouted through Amsterdam. He still secured €250 in compensation.

• Sara from the US missed an important meeting after an overbooked flight to New York. She was entitled to €600 and got her money within weeks.

Frequently Asked Questions About Flight Overbooking in Iceland

Can I claim compensation if I voluntarily gave up my seat?

No. If you accepted an airline’s offer to give up your seat, you are not eligible for EC261 compensation. However, if you were forced to give up your seat involuntarily, you can claim up to €600.

What if the airline rebooked me on another flight?

You are still entitled to compensation if you arrived at your destination with a delay of more than three hours due to the overbooking.

Does EC261 apply to non-EU airlines?

Yes, but only if your overbooked flight departed from an EU country (including Iceland). If you were flying into Iceland on a non-EU airline, EC261 may not cover your claim.

Final Thoughts – Don’t Miss Out on Your Compensation!

Flight overbooking in Iceland is a frustrating experience, but knowing your rights can turn the inconvenience into an opportunity. If you were denied boarding due to an overbooked flight, act fast to claim your compensation. Don’t let airlines take advantage of you—get the money you deserve today!