Gran Canaria, one of Spain’s Canary Islands, is a sought-after destination known for its golden beaches, vibrant nightlife, and stunning landscapes. Yet, even in paradise, travel plans can sometimes go awry. If you’re reading this, you may have faced the inconvenience of a flight cancellation in Gran Canaria. Whether you're a local traveler or a visitor, this guide will walk you through your rights, the compensation you might be entitled to, and how to turn this setback into an opportunity.
Flight cancellations can occur for various reasons—bad weather, technical issues, air traffic control strikes, or even airline overbooking. While these situations are frustrating, regulations like the EU’s EC261 provide protection for passengers flying to or from European airports. Gran Canaria Airport (LPA) is no exception. If your flight is cancelled, you may have the right to compensation or assistance.
Under EC261, passengers are entitled to certain rights if their flight is cancelled:
Reimbursement or Re-routing: Airlines must offer you the choice between a full refund and an alternative flight to your destination at the earliest opportunity.
Care and Assistance: If your new flight is delayed or scheduled for the next day, airlines are required to provide meals, refreshments, accommodation, and transport to and from your hotel.
Compensation: If the cancellation is not due to extraordinary circumstances, you may be entitled to financial compensation of up to €600, depending on the flight distance.
Contact the Airline: Head to the airline’s customer service desk at Gran Canaria Airport or call their helpline. Confirm the reason for the cancellation and your options.
Keep All Documents: Retain your boarding pass, booking confirmation, and any receipts for expenses incurred due to the cancellation.
Claim Compensation: If eligible, file a compensation claim with the airline. Trouble Flight can assist in ensuring your claim is processed efficiently.
Gran Canaria is well-connected with other islands in the Canaries. If flights from Gran Canaria Airport are heavily disrupted, consider flying from Tenerife North (TFN) or Tenerife South (TFS) airports. Ferries frequently operate between Gran Canaria and Tenerife, making it easy to reach another departure point. Additionally, exploring flights with a different airline might help you reach your destination sooner.
Here’s how to reach Tenerife:
By Ferry: Ferries depart from Las Palmas, Gran Canaria’s capital, to Santa Cruz de Tenerife. The journey takes approximately two hours.
By Plane: Inter-island flights operate frequently and can be a faster option if time-sensitive.
If your flight is rescheduled for the next day, why not make the most of your extended stay in Gran Canaria? Here are some ideas:
Explore Las Palmas: Visit the historic district of Vegueta, known for its cobblestone streets and iconic Cathedral of Santa Ana.
Relax at Playa de Las Canteras: One of the best urban beaches in Europe, it’s perfect for unwinding.
Hike in the Mountains: Roque Nublo and Pico de las Nieves offer breathtaking views and an escape into nature.
Am I entitled to compensation if my flight is cancelled due to weather? Unfortunately, compensation is not applicable if the cancellation is caused by extraordinary circumstances like severe weather.
What if my alternative flight is hours later? Airlines must provide care, including meals and accommodation if necessary.
How long do I have to claim compensation? This varies by country, but in Spain, you typically have up to five years to file a claim.
Handling flight cancellation claims can be complex and time-consuming. Trouble Flight specializes in navigating the intricacies of EC261 and similar regulations, ensuring you receive the compensation and support you deserve. With a success rate of over 95%, we’re here to help turn your travel troubles into resolutions.
While a cancelled flight in Gran Canaria is undoubtedly inconvenient, knowing your rights and taking swift action can mitigate the impact. Use the tips and information in this guide to navigate the situation effectively. Remember, Trouble Flight is here to support you every step of the way.