Flight Cancelled United Arab Emirates – What to Do Next?

Flight cancellations in the United Arab Emirates can be frustrating, especially when unexpected. Whether you're departing from Dubai International Airport (DXB), Abu Dhabi International Airport (AUH), or another major hub, understanding your rights and available solutions can make a big difference. If your flight was cancelled, you could be entitled to compensation of up to €600, depending on your situation. Let’s explore what you should do next and how to maximize your options.

Why Do Flights Get Cancelled in the UAE?

Flight cancellations in the UAE can occur for several reasons, including:

1. Weather Conditions

The UAE is known for its extreme weather, including sandstorms that can severely impact visibility and flight operations. During summer, high temperatures can also lead to aircraft restrictions, causing flight disruptions.

2. Air Traffic Congestion

Dubai and Abu Dhabi are among the busiest transit hubs in the world. High air traffic volume can sometimes result in flight delays and cancellations, particularly during peak seasons.

3. Airline Operational Issues

Sometimes, cancellations happen due to technical faults, crew shortages, or logistical problems within the airline. In such cases, you might be eligible for compensation under international air passenger rights laws.

4. Security Concerns

The UAE maintains strict security measures, and flights can be cancelled or delayed due to heightened security protocols or geopolitical tensions.

Your Rights: Are You Eligible for Compensation?

If your flight was cancelled while departing from the UAE, your rights depend on whether the airline is based in the European Union or follows EC261/2004 regulations. Here’s what you need to know:

• Flights operated by an EU airline (such as Air France, Lufthansa, KLM) from the UAE are covered under EC261, meaning you could claim up to €600 in compensation.

• Non-EU airlines (such as Emirates, Etihad, or Flydubai) may not fall under EC261, but they may offer compensation under their own policies.

• If you were notified of the cancellation less than 14 days before departure, you could be entitled to compensation.

• If the airline provided a replacement flight with significant delays, you may also have a valid claim.

Alternative Options: Can You Catch Another Flight?

If your flight is cancelled at Dubai International Airport (DXB), consider checking for alternative flights from Abu Dhabi International Airport (AUH). The two airports are well-connected by road, and you can reach Abu Dhabi in around 90 minutes by car or bus. Some airlines may even offer a transfer service if they have available seats on another flight from a nearby airport.

Similarly, if your flight from Abu Dhabi is cancelled, consider checking for flights from Sharjah International Airport (SHJ), which is just 30 minutes away from Dubai. Some budget airlines, like Air Arabia, operate from Sharjah and may have available alternatives.

Steps to Take Immediately After a Flight Cancellation

1. Check Your Airline’s Policy

Most airlines will rebook passengers on the next available flight. However, if the new flight does not suit your schedule, you might be able to request a refund or rebooking on a different airline.

2. Ask for Assistance

Airlines are responsible for providing necessary services, such as:

• Meals and refreshments if the delay is extended.

• Hotel accommodation if the cancellation forces an overnight stay.

• Transport between the airport and hotel if needed.

3. Keep Your Documents Safe

To claim compensation, ensure you keep:

• Your booking confirmation.

• Any emails or messages from the airline about the cancellation.

• Receipts for additional expenses caused by the cancellation (e.g., hotel stays, meals, or transportation).

4. Check Your Compensation Eligibility

Use an online compensation checker or contact a flight claims specialist to see if you qualify for reimbursement. Many passengers don't realize they are entitled to significant compensation under air passenger rights laws.

What If You Need Urgent Travel Arrangements?

If your airline does not provide a suitable alternative flight, consider booking a last-minute ticket on another airline. Some useful tips:

• Check travel apps like Skyscanner or Google Flights for quick comparisons.

• Look for partner airlines that may offer seats through codeshare agreements.

• Contact your airline and ask if they can endorse your ticket on another carrier.

How to Reach Other Airports Quickly?

If you need to change departure airports, here are your best options:

• Dubai to Abu Dhabi: 90-minute drive by taxi or Emirates shuttle service.

• Dubai to Sharjah: 30-minute taxi ride or public bus.

• Abu Dhabi to Dubai: Etihad provides a shuttle service for passengers connecting between Abu Dhabi and Dubai.

Compensation Claim: How Much Can You Get?

Under EC261 regulations, you could receive:

If your flight was from Dubai to an EU country, or if you were flying with an EU airline, you are likely eligible for these amounts.

Don’t Let Airlines Keep Your Money – Claim It Today!

If your flight was cancelled in the UAE, you might be entitled to financial compensation. Airlines won’t always inform you of your rights, so it’s up to you to take action. Don’t wait—check if you’re eligible and claim up to €600 now!