Airlines routinely sell more tickets than available seats, assuming some passengers won’t show up. However, when more travelers arrive than expected, you might face denied boarding. If this has happened to you at Riga International Airport (RIX) or any other airport in Latvia, you could be eligible for compensation under EC 261/2004, the European air passenger rights regulation.
Airlines use complex algorithms based on past trends to anticipate no-shows. While this practice helps them maximize revenue, it often leaves passengers stranded. Overbooking is legal but must be handled fairly. If you were denied boarding against your will, the airline must compensate you unless extraordinary circumstances apply.
If your flight departs from Latvia (or arrives in Latvia on an EU airline), EC 261/2004 protects you. Here’s what you need to know:
Compensation Amounts: Depending on the flight distance, you could receive:
€250 for flights up to 1,500 km
€400 for flights between 1,500 km and 3,500 km
€600 for flights over 3,500 km
Right to Assistance: The airline must provide meals, refreshments, and accommodation if necessary.
Alternative Flight or Refund: You must be offered a choice between an alternative flight and a full refund.
Riga International Airport (RIX) is the busiest in Latvia, handling millions of passengers yearly. If you're stuck due to overbooking, consider checking flights from Liepāja International Airport (LPX) or Ventspils International Airport (VNT). You may find a last-minute ticket with another airline.
To reach Liepāja Airport, take a direct train or bus from Riga. Ventspils is also accessible by coach services. These alternatives could get you to your destination faster if rebooking at RIX is delayed.
Stay Calm and Gather Evidence – Request a written explanation from the airline, keep your boarding pass, and take photos of any announcements.
Refuse Voluntary Compensation If You Want the Full Payout – Airlines may offer travel vouchers, but these can be lower than the cash compensation you’re entitled to.
Ask for Immediate Assistance – Airlines must provide food, drinks, and accommodation if necessary.
File a Compensation Claim – You can claim compensation independently or let an expert handle it for you.
Yes! If you accept an alternative flight but arrive significantly later than your original schedule, you can still claim compensation. The amount depends on your final delay:
Less than 2 hours: 50% compensation for short-haul flights
More than 3 hours: Full compensation applies
While you can’t prevent an airline from overbooking, you can take steps to reduce your chances of being denied boarding:
Check in Early: Passengers who check in last are often the first to be bumped.
Join a Frequent Flyer Program: Airlines are less likely to overbook loyal customers.
Select Your Seat in Advance: Having a confirmed seat may reduce your risk.
No. If you accept an airline’s offer (such as travel vouchers or a seat on another flight), you usually waive your right to cash compensation. Make sure their offer is worth it before agreeing.
Airlines may try to avoid paying compensation by claiming:
You were late for check-in
The overbooking resulted from extraordinary circumstances
They provided an alternative flight within an acceptable time
If your claim is rejected, don’t give up! You can escalate your case to the Latvian Civil Aviation Agency or use legal assistance to enforce your rights.
If your overbooked flight was part of a single booking with a layover, your compensation is based on the total delay at your final destination. For example, if your journey was from Riga to New York via Frankfurt and you were delayed for more than three hours, you could still claim up to €600.
If you were denied boarding in Latvia, don’t wait! Airlines often delay payouts, so acting fast increases your chances of getting compensated. Submit your claim today and get the money you deserve!