How to get compensation for a delayed Iberia flight: the steps to follow

How to get compensation for a delayed Iberia flight: the steps to follow

Flight delays can be a frustrating experience for passengers, especially when it comes to long-haul or business flights. Delays can cause logistical problems, financial losses and emotional stress. In this article, we will explore the causes of Iberia flight delays and the rights of passengers in the event of a flight delay.

Causes of Iberia flight delays

The causes of flight delays can be many, but some of the most common are: adverse weather conditions, technical problems with the aircraft, problems with airports, problems with air traffic controllers and problems with staff. In some cases, delays can be caused by unpredictable events such as labour strikes or accidents.

Passenger rights

If an Iberia flight is delayed, passengers are entitled to assistance and, in some cases, even compensation. EU Regulation 261/2004 sets out the rights of passengers in the event of a flight delay, cancellation or overbooking. In case of a delay of at least three hours, passengers are entitled to assistance (food, drinks, telephone calls and accommodation) and, in some cases, also to compensation of up to EUR 600.

How to obtain compensation

To obtain compensation for a delayed Iberia flight, passengers need to follow some specific steps. Firstly, it is important to keep all evidence of the delay, such as flight confirmation emails, tickets, hotel and transport receipts, and photos of flight monitor displays. Secondly, it is necessary to file the claim within the time limits set by European legislation, usually within 7 days of the delay.

To submit the claim, passengers can use the claim form provided by the airline or send a written letter to the address of Iberia's complaints department. In the request, all information and proof of the delay must be provided and the amount of compensation requested must be specified.

The airline is then obliged to respond to the request within a reasonable period of time, usually within one month. If the request is accepted, the compensation will be paid within 14 days from the date of receipt of the request. Otherwise, passengers can file a complaint with the national transport regulator.

Conclusion

In conclusion, a delayed Iberia flight can cause many problems and inconveniences, but passengers have rights and can claim compensation. It is important to be informed about your rights and follow the correct steps to claim compensation. We hope this guide has helped you better understand how to claim compensation for a delayed Iberia flight. Please do not hesitate to contact us for further assistance or to check if you are entitled to compensation.