Flight Cancelled at Flores Airport? Know Your Rights & Get Compensation

Understanding Flight Cancellations at Flores Airport

Flores Airport (FLW), located on the picturesque island of Flores in the Azores, Portugal, is a key transportation hub for travelers exploring the stunning landscapes of the Atlantic. However, due to its remote location and unpredictable Atlantic weather conditions, flight cancellations are not uncommon. If your flight from Flores Airport has been cancelled, you may be entitled to compensation under European regulations. Let’s explore your rights, possible alternative routes, and how you can turn an unfortunate cancellation into an opportunity to reclaim your money.

Why Do Flights Get Cancelled at Flores Airport?

Several factors contribute to frequent flight cancellations at Flores Airport:

1. Harsh Weather Conditions

Flores is known for its stunning cliffs and lush landscapes, but the same geographical features make it vulnerable to strong winds, heavy rain, and fog. These adverse conditions often lead to cancelled flights, especially during the winter months.

2. Limited Airline Options

Flores Airport is primarily served by SATA Air Açores, which operates regional flights between the Azores islands and mainland Portugal. With limited airline choices, passengers have fewer options for rebooking if a flight is cancelled.

3. Technical and Operational Issues

Airlines occasionally cancel flights due to technical faults, crew shortages, or operational inefficiencies. If the cancellation is caused by the airline's internal issues, you are more likely to qualify for compensation.

4. Low Passenger Volume

Being a small airport, Flores does not have the same frequency of flights as larger international hubs. In some cases, if demand is too low, flights may be consolidated or cancelled altogether.

Your Rights When Your Flight is Cancelled at Flores Airport

Under EU Regulation 261/2004, passengers on flights departing from Flores Airport are protected in case of cancellations. Here's what you need to know:

• Compensation: You may be entitled to up to €600 in compensation depending on the flight distance and circumstances of the cancellation.

• Rebooking or Refund: Airlines must offer either a full refund or an alternative flight to your final destination.

• Meals & Accommodation: If you are stranded due to a cancellation, the airline must provide food, drinks, and, if necessary, a hotel stay for free.

However, if the cancellation is due to extraordinary circumstances (like severe weather), the airline may not be required to pay compensation, though they must still offer a rebooking or refund.

Alternative Travel Options from Flores Airport

If your flight from Flores Airport has been cancelled, consider these options:

1. Check for Flights from Nearby Airports

If your destination is urgent, consider flying from Horta Airport (HOR) or Ponta Delgada Airport (PDL) instead. SATA Air Açores operates inter-island flights that can connect you to a broader network of routes.

How to get there?

• Flores to Horta: Take a ferry (seasonal) or a short flight.

• Flores to Ponta Delgada: Regular flights are available via SATA Air Açores.

2. Book a Flight on Another Airline

If SATA cancels your flight, check if other airlines like TAP Air Portugal or Ryanair operate flights to your final destination from another Azorean airport.

3. Consider a Ferry to Another Island

If no flights are available, ferries run between the islands, allowing you to reach a bigger hub like Terceira or São Miguel before catching a flight onward.

How to Claim Compensation for a Cancelled Flight at Flores Airport

If your flight was cancelled and it wasn’t due to extraordinary circumstances, you can claim compensation. Here’s how:

Step 1: Gather Your Flight Information

Keep your boarding pass, booking confirmation, and any communication from the airline regarding the cancellation.

Step 2: Check If You Are Eligible for Compensation

The compensation amount depends on the flight distance:

• €250 – Flights up to 1,500 km

• €400 – Flights between 1,500 km and 3,500 km

• €600 – Flights over 3,500 km

Step 3: Submit a Claim

You can file a claim directly with the airline, but they may delay or deny your request. To increase your chances of success, let an expert handle it for you. We can help you get your money back hassle-free!

Tips to Minimize Disruptions Due to Flight Cancellations

While cancellations are sometimes unavoidable, you can take steps to minimize the inconvenience:

1. Book Flights with Longer Connections

If you're traveling through multiple airports, allow extra time between flights to account for potential delays or cancellations.

2. Avoid Booking the Last Flight of the Day

Since Flores Airport has limited flights, cancellations of the last flight often mean waiting until the next day for an alternative.

3. Stay Updated on Weather Forecasts

If severe weather is expected, check with your airline before heading to the airport. If your flight is at risk of cancellation, you might be able to rebook in advance and avoid unnecessary stress.

4. Keep an Eye on Alternative Airports

If your flight is cancelled, consider other airports in the Azores that may have better connectivity to your destination.

Get Paid for Your Cancelled Flight at Flores Airport

If your flight from Flores Airport was cancelled, you could be entitled to up to €600 in compensation! Don’t let airlines get away with denying your rights. Submit your claim today and get the money you deserve!