What to Do If Your Flight Is Cancelled in Thessaloniki

Experiencing a flight cancellation can be a frustrating and stressful situation, especially when you’re traveling in or out of Thessaloniki, Greece. As one of Greece’s major cities and a popular tourist destination, Thessaloniki’s Macedonia International Airport (SKG) is a bustling hub that connects travelers to various European and international locations. Whether you’re heading to explore the city's rich cultural history or returning home, a cancelled flight can disrupt your plans. However, knowing your rights and options can help you navigate the situation effectively.

Thessaloniki: A Vibrant City with Endless Charm

Thessaloniki is Greece’s second-largest city, known for its vibrant history, beautiful waterfront, and dynamic cultural scene. The city boasts iconic landmarks such as the White Tower, Aristotelous Square, and the Rotunda, blending ancient history with modern urban life. Thessaloniki also serves as a gateway to the stunning beaches of Halkidiki and Mount Olympus, making it a key destination for travelers seeking both relaxation and adventure.

Macedonia International Airport, located approximately 13 kilometers from the city center, serves millions of passengers annually. Despite its efficiency, weather conditions, technical issues, or airline staffing challenges can lead to flight cancellations. If you’re affected by such an event, staying informed and prepared is crucial.

What to Do If Your Flight Is Cancelled in Thessaloniki

1. Stay Calm and Gather Information Upon learning that your flight has been cancelled, approach the airline’s desk or gate agent to understand the reason for the disruption. You can also check the airline’s app or website for real-time updates. Airlines are required to inform passengers about the reasons for cancellations, which can affect your eligibility for compensation.

2. Know Your Rights Under EU261 Regulation As Thessaloniki is within the European Union, passengers departing from or arriving at SKG are protected by EU Regulation 261/2004. This law entitles travelers to specific rights, including:

   • Reimbursement or Re-routing: You can choose to receive a refund for your ticket or request an alternative flight to your destination at the earliest opportunity.

   • Care and Assistance: Airlines must provide meals, refreshments, and accommodation (if an overnight stay is necessary) while you wait for your next flight.

   • Compensation: If the cancellation is caused by factors within the airline’s control, such as technical or staffing issues, you may be entitled to compensation ranging from €250 to €600, depending on the flight distance.

   Exceptions apply if the cancellation is due to extraordinary circumstances like severe weather or air traffic control restrictions.

3. Request Written Confirmation Ask the airline for a written statement detailing the reason for the cancellation. This document will be essential when filing a claim for compensation.

4. Keep Receipts for Expenses If you incur additional costs for meals, transportation, or accommodation due to the cancellation, keep all receipts. Airlines are obligated to reimburse reasonable expenses under EU261.

5. Seek Assistance If navigating the compensation process feels overwhelming, companies like Trouble Flight specialize in helping passengers claim their rightful compensation under EU regulations. With expert guidance, you can ensure that your claim is handled efficiently.

Common Reasons for Flight Cancellations in Thessaloniki

• Weather Conditions: Strong winds or fog in the Thermaic Gulf area can occasionally disrupt flights.

• Technical Issues: Aircraft maintenance problems may lead to unexpected delays or cancellations.

• Air Traffic Control Strikes: As Thessaloniki is a key airport in Greece, industrial actions affecting air traffic control can impact flight schedules.

Tips for Managing a Cancelled Flight

• Stay Connected: Ensure your phone is charged and keep the airline’s contact information handy.

• Consider Alternative Transport: If time is critical, explore other options such as trains, buses, or car rentals.

• Explore Thessaloniki: If you’re stuck in the city due to a delay, use the time to discover Thessaloniki’s vibrant neighborhoods, local cuisine, and historical landmarks. The bustling Ladadika district offers a mix of traditional and modern experiences, while the Byzantine walls provide breathtaking views of the city.

Can I Get Compensation for a Cancelled Flight in Thessaloniki?

Yes, you can claim compensation for a cancelled flight if the disruption was caused by factors within the airline’s control, such as technical issues or staffing shortages. Compensation amounts vary depending on the flight distance:

• €250 for flights under 1,500 km

• €400 for flights between 1,500 and 3,500 km

• €600 for flights over 3,500 km (if the flight involves an EU destination)

To claim compensation, you’ll need proof of your booking, the airline’s cancellation notice, and any additional receipts for incurred expenses. Trouble Flight can assist you in filing a claim to maximize your chances of success.

Conclusion

Flight cancellations in Thessaloniki can be an inconvenience, but by knowing your rights and taking proactive steps, you can minimize the impact on your travel plans. Whether you choose to claim compensation on your own or seek assistance from experts like Trouble Flight, understanding the EU261 regulation ensures that you’re protected. Use any downtime to explore the beautiful city of Thessaloniki, turning an unexpected disruption into a memorable experience.