Experiencing an overbooked flight at Ohrid Airport (OHD) can be both frustrating and disruptive. Whether you’re traveling to enjoy the breathtaking views of Lake Ohrid or heading home after a peaceful retreat, being denied boarding due to overbooking is an inconvenience no passenger wants to face. However, it’s essential to know that you have rights and options under the European Regulation EC261 to make your journey as smooth as possible.
Airlines often overbook flights to account for no-show passengers, a common industry practice. While it might work in the airline’s favor most of the time, it can leave passengers like you stranded when all ticket holders show up. If this happens to you at Ohrid Airport, knowing your rights and the steps to take can turn a frustrating situation into an opportunity.
When your flight from Ohrid is overbooked, the European Regulation EC261 offers strong protections. As a passenger, you are entitled to:
Financial Compensation: Depending on the flight distance, you could receive compensation ranging from €250 to €600. For example:
€250 for flights up to 1,500 km
€400 for flights between 1,500 km and 3,500 km
€600 for flights over 3,500 km
Right to Care: Airlines must provide you with food, drinks, and access to communication during the waiting period. If your new flight is delayed until the next day, you are entitled to accommodation and transport between the hotel and the airport.
Alternative Travel Arrangements: You have the right to be rebooked on the next available flight or choose a refund for the unused ticket segment.
Refund Options: If the alternative travel arrangements no longer suit your plans, you can request a full refund for the affected ticket.
If you find yourself in this situation, here’s what you should do:
Remain Calm and Polite: Although being denied boarding can be frustrating, maintaining composure can help you communicate effectively with airline staff.
Request a Written Explanation: Ask the airline for a document outlining the reason for the overbooking and any rebooking options.
Know Your Rights: Be prepared to invoke your rights under EC261 if the airline doesn’t voluntarily offer the required assistance.
Keep Receipts: If you incur additional expenses (e.g., meals, transportation), keep all receipts as these might be reimbursed.
Seek Assistance: If the process becomes overwhelming, services like Trouble Flight can help you claim compensation and navigate alternative solutions.
If rebooking from Ohrid Airport isn’t immediately available, you might consider departing from nearby airports. The closest international airport is Skopje International Airport (SKP), about 3 hours away by car or bus. Here’s how to reach it:
By Bus: Regular buses connect Ohrid to Skopje. The journey costs approximately €10-15 and offers a scenic view of North Macedonia.
By Car: Renting a car or booking a taxi can provide flexibility and save time if schedules are tight.
Once at Skopje Airport, you might find more flight options to your destination. Check if airlines like Wizz Air or Turkish Airlines operate flights to your desired location.
If you have time before your rebooked flight, consider exploring the historic charm of Ohrid. Visit landmarks like the Church of St. John at Kaneo or take a stroll along the lake’s serene shores. Many local cafes and restaurants offer traditional Macedonian cuisine, which can turn your inconvenience into a pleasant cultural experience.
1. How long does it take to receive compensation for an overbooked flight? Airlines are required to process compensation claims within a reasonable time frame. However, delays are common. Using a service like Trouble Flight can expedite the process.
2. What documents should I keep to claim compensation? Retain your boarding pass, flight ticket, receipts for additional expenses, and any written communication from the airline.
3. Can I choose not to accept alternative travel and request a refund instead? Yes, under EC261, you can opt for a full refund if the alternative arrangements don’t work for you.
Facing an overbooked flight at Ohrid doesn’t have to ruin your journey. By understanding your rights and exploring alternative solutions, you can turn an unexpected inconvenience into an opportunity. Whether it’s securing compensation, finding another airport, or enjoying a bit more time in Ohrid, you have the tools to make the best of the situation. For personalized assistance, reach out to Trouble Flight, and we’ll ensure you get the compensation and support you deserve.