Flying can be a seamless experience—until it isn’t. One of the most frustrating situations for travelers is finding out that their flight is overbooked. If this happens to you at Skopje International Airport (SKP), don’t panic. Understanding your rights and knowing the steps to take can help you turn a stressful moment into a manageable one.
Airlines sometimes sell more tickets than there are seats on the plane, anticipating that some passengers won’t show up. This practice, while legal, can lead to unfortunate situations where there are more passengers than available seats. If you find yourself in this situation, it’s essential to know your options.
Under European Union regulation EC261, you have specific rights as a passenger departing from an EU country or traveling with an EU-based airline. Here’s what you need to know:
Compensation: If you are denied boarding against your will, you could be entitled to compensation ranging from €250 to €600, depending on the flight distance.
Assistance: The airline must offer meals, refreshments, and accommodation (if an overnight stay is required) while you wait for the next available flight.
Re-routing or Refund: You can choose between being rebooked on an alternative flight or receiving a refund for the unused portion of your ticket.
Stay Calm and Polite: While it’s frustrating, staying composed will make it easier to negotiate with airline staff.
Check the Airline’s Offer: Airlines often seek volunteers to give up their seats in exchange for perks like travel vouchers or upgrades. If you’re flexible with your plans, this could work in your favor.
Request Written Confirmation: If you’re denied boarding, ask for a written explanation stating the reason for the denial. This document can be useful when filing a compensation claim.
Document Everything: Keep all travel-related receipts, tickets, and communication with the airline as evidence.
Skopje International Airport is North Macedonia’s largest airport and a significant travel hub in the Balkans. Conveniently located about 17 kilometers southeast of the city, the airport is accessible by taxi, bus, and private car. If your flight is overbooked and you’re considering alternative travel options, here are some tips:
Alternative Airports: If your destination allows for some flexibility, check flights from Ohrid St. Paul the Apostle Airport (OHD), located approximately 170 kilometers from Skopje. Airlines like Wizz Air operate flights from this airport, which might offer more availability.
Getting to Ohrid: Buses frequently connect Skopje and Ohrid, or you can hire a private car for faster travel. The journey takes about 2.5 to 3 hours.
If you’re delayed in Skopje, consider it an opportunity to explore this vibrant city. Skopje is rich in history and culture, offering plenty to see and do:
Old Bazaar: Wander through the narrow streets of the Old Bazaar, a historic market filled with shops, restaurants, and mosques.
Skopje Fortress: Known locally as Kale, this ancient fortress offers panoramic views of the city.
Macedonia Square: The heart of Skopje, this bustling square features the iconic Warrior on a Horse statue and serves as a central gathering place.
Negotiate Compensation: If you’re asked to voluntarily give up your seat, don’t hesitate to negotiate for better perks. Airlines are often willing to increase their offer.
Stay Connected: Ensure your phone is charged and keep the airline’s customer service number handy.
Know Your Legal Rights: Familiarize yourself with EC261 and other relevant regulations to ensure you’re treated fairly.
Navigating the complexities of an overbooked flight can be overwhelming, but you don’t have to face it alone. Trouble Flight specializes in assisting passengers with claims related to flight disruptions, including overbooking. Our team can help you:
File a compensation claim quickly and efficiently.
Negotiate with the airline on your behalf.
Ensure you receive the compensation you’re entitled to under EU regulations.
While being denied boarding on an overbooked flight is inconvenient, it’s not the end of the world. With the right approach and a bit of preparation, you can minimize the disruption and even turn the experience into an unexpected adventure. Whether it’s exploring Skopje’s cultural gems or discovering alternative travel options, there’s always a silver lining. Remember, Trouble Flight is here to help you claim what’s rightfully yours.