How to get compensation for a cancelled Iberia flight: everything you need to know

How to get compensation for a cancelled Iberia flight: everything you need to know

Welcome to our guide on how to deal with a cancelled Iberia flight. We are here to offer you useful information and support in understanding the causes of Iberia flight cancellations and your rights under EU Regulation 261/2004. In this guide we will show you how to get the right compensation for your cancelled flight and how to avoid inconvenience in the future. Read on to find out how to deal with a cancelled Iberia flight.

Causes of Iberia flight cancellations

Flight cancellations can be caused by a number of factors, such as adverse weather conditions, technical problems with the aircraft or operational issues. When it comes to Iberia flights, there are some specific causes that can lead to a flight cancellation. For example, high demand for flights on specific routes may cause flights to be overbooked, while political instability in some destinations may make it impossible to operate the flight. Regardless of the specific cause, passengers who have a cancelled Iberia flight have specific rights under EU Regulation 261/2004.

Passenger Rights

In the event of flight cancellation, passengers are entitled to assistance and compensation under EU Regulation 261/2004. This regulation establishes the rights of passengers in the event of cancellation, overbooking, long delay or denied boarding.

In the event of flight cancellation, passengers are entitled to receive assistance, such as meals, refreshment and accommodation in case of need. They are also entitled to receive financial compensation, depending on the distance of the flight and the notice time received.

For flights departing or arriving in Europe, passengers are entitled to compensation of up to €600 in case of cancellation less than 14 days before departure, unless the airline can prove that the cancellation was caused by extraordinary circumstances. In case of cancellation with more than 14 days notice, passengers are not entitled to compensation.

Concerning flights that do not origin or destination in Europe, passengers are only entitled to assistance and compensation if the airline is European.

To claim compensation, passengers must submit a written request to the airline within 2 years from the date of the cancelled flight. In the event of a refusal or an unsatisfactory offer, passengers can turn to the National Flight Safety Authority or the European Commission for Passenger Rights.

How to obtain compensation

To claim compensation in the event of a cancelled flight by Iberia, passengers must follow a few specific steps. First, it is important to keep all documents relating to the flight, such as the booking confirmation and ticket. Next, it is necessary to contact Iberia's customer service department to file a claim. In most cases, it is possible to submit the claim online via the airline's website.

In the claim, passengers have to provide all information about the cancelled flight and the reason for the cancellation. In addition, they must provide a copy of the flight documents and a detailed description of the expenses incurred due to the cancellation, such as accommodation and transport costs.

According to EU Regulation 261/2004, passengers are entitled to compensation in the event of flight cancellation, unless the cancellation is due to exceptional circumstances. In the event that Iberia refuses a claim for compensation, passengers may appeal to the National Flight Safety Authority or another competent authority.

In any case, it is important to keep all documentation relating to the claim in case you need to file an appeal in the future. It is also important to inform yourself about your rights and the claim procedure before filing it to avoid mistakes or delays in the process.

Conclusion

In the event of an Iberia flight cancellation, passengers are entitled to assistance and compensation under EU Regulation 261/2004. In order to obtain compensation, it is important to understand the causes of the cancellation and follow the necessary steps to claim it. If you have suffered an Iberia flight cancellation, do not hesitate to check your rights and claim the compensation you are entitled to.