Flight overbooking is a common issue affecting passengers in Slovenia and across Europe. Airlines often sell more tickets than available seats, assuming some travelers won’t show up. But when everyone does, some passengers get denied boarding involuntarily. If this happens to you at Ljubljana Jože Pučnik Airport (LJU) or any other Slovenian airport, you may be entitled to compensation under EU Regulation 261/2004.
Overbooking is a profit-driven strategy. Airlines analyze historical data and predict no-show rates to maximize flight occupancy. While this helps carriers maintain profitability, it can create major disruptions for passengers who suddenly find themselves stranded at the airport.
Slovenia, as an EU member state, follows EU261 rules, which grant passengers protection against involuntary denial of boarding. If you are denied boarding due to overbooking and did not voluntarily give up your seat, you could claim:
€250 for flights up to 1,500 km
€400 for flights between 1,500 km and 3,500 km
€600 for flights over 3,500 km
In addition to monetary compensation, airlines must offer a choice between:
A full refund of your ticket
Re-routing at the earliest opportunity
Re-routing at a later date of your choice
Do Not Accept the First Offer – Airlines may try to offer vouchers instead of cash compensation. You are entitled to a bank transfer or cash.
Ask for a Written Statement – Request documentation confirming that you were denied boarding due to overbooking.
Keep Your Boarding Pass and Ticket – Essential for claiming compensation.
Ask for an Alternative Flight – If you need to reach your destination urgently, request a rebooking.
Claim Your Compensation – You can submit a claim directly to the airline or use a professional service like Trouble Flight to handle the process for you.
If your flight from Ljubljana Jože Pučnik Airport (LJU) is overbooked, consider checking alternative flights from:
Graz Airport (GRZ), Austria (approximately 2 hours by car or shuttle)
Zagreb Franjo Tuđman Airport (ZAG), Croatia (1.5 hours away)
Both airports offer international connections and could be a viable backup if Ljubljana Airport experiences high overbooking rates.
Ljubljana to Graz Airport: Shuttle services and trains run frequently, or you can rent a car for a quick 2-hour drive.
Ljubljana to Zagreb Airport: Buses from Ljubljana Central Bus Station reach Zagreb in around 2 hours, with further airport transfers available.
While Slovenia has a small number of domestic routes, overbooking can still occur. If you're flying between Ljubljana and Maribor, or taking a connection via Ljubljana to a European city, the same EU261 compensation rules apply.
While overbooking policies vary, some airlines are more prone to selling excess tickets. Common carriers at Ljubljana Airport (LJU) include:
Lufthansa
Air France
Turkish Airlines
Wizz Air
Ryanair
easyJet
If you are denied boarding, you have the right to claim compensation regardless of the airline.
Check-in Early: The sooner you check in, the lower the chance of being bumped from a flight.
Join Frequent Flyer Programs: Passengers with loyalty status are often prioritized in overbooking situations.
Avoid Peak Travel Times: Overbooking is more frequent during holidays and major events.
Opt for Direct Airline Bookings: Third-party travel agencies sometimes have lower boarding priorities compared to direct airline customers.
If an airline offers incentives (such as travel vouchers, upgrades, or future flight credits) in exchange for your seat, make sure you negotiate the best deal. However, voluntarily giving up your seat means you are not entitled to EU261 compensation.
Don’t let airlines take advantage of your rights! If you have been denied boarding due to an overbooked flight in Slovenia, claim up to €600 in compensation with Trouble Flight.
Hassle-free claims – We handle the paperwork.
No win, no fee – You only pay if we succeed.
Fast and easy process – Submit your claim online in minutes.
Get the compensation you deserve – start your claim today!