Flight cancellations can be stressful and frustrating, especially when they disrupt carefully planned trips. Whether you’re traveling for business, visiting loved ones, or exploring new destinations, knowing your rights and the compensation you may be entitled to can help turn an unfortunate situation into a more manageable one.
When a flight is cancelled, airlines are obligated to offer assistance under several regulations, most notably EU Regulation 261/2004. This law protects passengers flying from an EU airport or on an EU airline to ensure fair treatment. Airlines must provide re-routing, refunds, and compensation in specific situations. But how much money can you actually receive for a cancelled flight?
The amount of compensation you are entitled to depends on the flight’s distance and the delay caused by the cancellation. Below is a breakdown of the potential compensation:
€250 for flights up to 1,500 km.
€400 for flights between 1,500 and 3,500 km within the EU or for non-EU flights up to 1,500 km.
€600 for flights exceeding 3,500 km if the delay at the final destination is more than four hours.
Keep in mind that compensation is only applicable if the cancellation wasn’t caused by extraordinary circumstances, such as extreme weather, political instability, or air traffic control strikes.
Confirm the Cancellation: Check with the airline’s website, app, or customer service desk to ensure the flight is officially cancelled.
Request Assistance: Airlines must offer you the choice of a full refund, re-routing to your destination, or a later flight of your choice.
Collect Documentation: Save your boarding pass, receipts, and any communication from the airline regarding the cancellation.
Know Your Compensation Rights: If eligible, you can claim compensation under EU regulations or similar frameworks in other jurisdictions.
In addition to monetary compensation, airlines must provide care and assistance during delays caused by cancellations. This includes:
Meals and Refreshments: Vouchers or reimbursements for food and drinks while you wait.
Accommodation: If the delay requires an overnight stay, the airline must arrange and cover the cost of a hotel.
Transportation: Shuttle services to and from the airport and hotel.
Communication: Access to phone calls or emails to update loved ones or make alternative arrangements.
Let’s consider an example. Suppose you’re flying from Amsterdam to Paris, and your flight is cancelled less than 14 days before departure. If the airline doesn’t offer an alternative that arrives at your destination with minimal delay, you’re likely entitled to compensation under EU rules. Passengers often receive €250 in such cases, depending on flight distance and delay duration.
Claiming compensation doesn’t have to be complicated. Here are some steps to follow:
Contact the Airline: Submit a compensation request via their online form or customer service.
Provide Proof: Attach relevant documents such as your ticket, cancellation notice, and any additional expenses.
Use a Compensation Service: If the airline is unresponsive, companies like Trouble Flight specialize in securing compensation on your behalf. They handle the legal process, ensuring you get what you’re owed.
Based in Romania, Trouble Flight has helped countless passengers navigate the complexities of claiming flight compensation. Whether you’re flying within Europe or internationally, our expertise ensures you get the compensation you deserve without the hassle. From delays in major airports like Chisinau International Airport to cancellations across the EU, we’re here to help.
Flight cancellations can disrupt your plans, but knowing your rights can ease the frustration. Depending on your situation, you may be entitled to up to €600 in compensation, along with additional benefits like meals, accommodations, and transport. Be proactive, keep your documentation, and reach out to experts like Trouble Flight to simplify the claims process.
Don’t let a cancelled flight ruin your journey. Check your eligibility for compensation today and make sure you get the money you’re owed!