Kaunas, Lithuania’s second-largest city, is a growing hub for air travel. With Kaunas International Airport (KUN) handling more flights each year, airlines often overbook seats to maximize profits. This practice can leave passengers stranded, unsure of their rights and what steps to take next.
If your flight from or to Kaunas was overbooked and you were denied boarding, you might be eligible for compensation of up to €600 under EU Regulation 261/2004. Many passengers are unaware of their rights and end up accepting vouchers or alternative flights without realizing they could claim a much higher cash compensation.
Airlines oversell tickets expecting that some passengers won’t show up. While this tactic helps airlines minimize losses, it causes major inconvenience when all passengers show up as planned. If you find yourself in this situation, it’s important to act quickly to secure your rights.
Do not volunteer to give up your seat unless you’re sure of the offer. Airlines may offer travel vouchers or alternative flights, but you could be entitled to much more.
Request a written explanation. Ask the airline for a document stating that you were denied boarding due to overbooking.
Keep all your travel documents. Boarding passes, confirmation emails, and receipts are crucial for claiming compensation.
Ask for immediate assistance. If you are stranded, airlines must provide you with food, refreshments, and accommodation if necessary.
Check alternative routes. If overbooking disrupts your travel plans significantly, consider flying from Vilnius International Airport (VNO), just 100 km away, with more international connections.
Claim your compensation. You have a legal right to monetary compensation, which can be claimed within three years of the incident.
Your compensation depends on the flight distance:
€250 – Flights under 1,500 km
€400 – Flights between 1,500 km and 3,500 km
€600 – Flights over 3,500 km
Since Kaunas International Airport mainly serves European destinations, most flights fall into the €250-€400 range, but long-haul flights with layovers can qualify for the full €600.
While overbooking is unpredictable, you can reduce your chances of being affected by following these tips:
Check-in online as early as possible. Passengers who check in last are more likely to be bumped.
Join a frequent flyer program. Airlines tend to favor loyal customers over occasional travelers.
Book directly with the airline. Tickets purchased through third-party agencies may be deprioritized.
Arrive at the airport early. The earlier you get your boarding pass, the less likely you are to be denied boarding.
If you accept an alternative flight instead of monetary compensation, you may still be entitled to reimbursement for additional expenses, such as meals or accommodation. However, airlines often try to persuade passengers to take vouchers instead of cash. Unless the alternative flight is a perfect match for your plans, always insist on your right to financial compensation.
If overbooking has left you stranded in Kaunas, consider looking for flights from nearby airports:
Vilnius International Airport (VNO) – 1.5-hour drive from Kaunas with more frequent flights.
Riga International Airport (RIX) – Approximately 4 hours away, offering additional connections.
Public transport and shuttle services connect Kaunas to both airports, making it a viable alternative if you need to reach your destination quickly.
If you were denied boarding due to an overbooked flight in Kaunas, don’t settle for a voucher or a simple apology. You are legally entitled to financial compensation, and claiming is easier than you think. Submit your claim today and get up to €600 directly to your bank account!