Flight Overbooking Réunion

Réunion Island is a haven for travelers seeking unique volcanic landscapes, pristine beaches, and a taste of French culture blended with Creole traditions. As an international travel hub, the island’s main airport, Roland Garros Airport (RUN), connects passengers to destinations worldwide. However, overbooking can sometimes disrupt travel plans, leaving passengers stranded or scrambling for alternatives. Here’s what to do if your flight is overbooked in Réunion and how to ensure your rights are upheld.

Understanding Flight Overbooking

Airlines frequently overbook flights to maximize revenue, anticipating no-shows. When more passengers check in than there are available seats, some travelers may be denied boarding. While frustrating, overbooking is a common practice and is regulated to protect passengers.

Under EC261/2004, passengers departing from Réunion to an EU destination or flying with an EU-based carrier are entitled to compensation and assistance if they’re involuntarily bumped from their flight.

Your Rights in Case of Overbooking

If your flight is overbooked, airlines must offer the following:

• Voluntary Denial of Boarding: Airlines usually seek volunteers willing to give up their seats in exchange for compensation or other benefits like travel vouchers.

• Involuntary Denial of Boarding: If no one volunteers, the airline may deny boarding to passengers. In such cases, you are entitled to:

  • A refund or rebooking on the next available flight.

  • Meals, refreshments, and accommodation if the delay caused by rebooking exceeds a certain time.

  • Financial compensation ranging from €250 to €600, depending on flight distance and delay duration.

Steps to Take When Your Flight Is Overbooked

1. Check for Volunteers: If the airline offers compensation for volunteering to give up your seat, weigh your options. The benefits often include cash, vouchers, or upgraded tickets on later flights.

2. Confirm Your Rights: If you’re denied boarding involuntarily, insist on written documentation of your rights under EC261 or applicable regulations.

3. Ask About Alternative Flights: Flights from Réunion can be limited, so explore alternatives, such as:

   • Pierrefonds Airport (ZSE): Located in the island’s south, it may have available flights.

   • Nearby Airports: Mauritius’ Sir Seewoosagur Ramgoolam International Airport (MRU) is a viable alternative. Ferries or regional flights connect Réunion and Mauritius.

4. File a Compensation Claim: Keep all receipts, boarding passes, and communications. Use this documentation to file for compensation directly with the airline or through a service like Trouble Flight.

How to Reach Alternative Airports

If you’re redirected to a different airport, such as Pierrefonds or Mauritius, here’s how to manage the journey:

• To Pierrefonds Airport: Taxis, buses, or car rentals are available for the 90-minute drive from Roland Garros Airport.

• To Mauritius: Take a ferry from Saint-Denis or book a regional flight for the short journey. Ensure your connection aligns with your rebooked flight.

Tips for Managing Overbooking Stress

1. Stay Calm and Polite: Airline staff are more likely to assist passengers who remain courteous and composed.

2. Pack Essentials: Keep your carry-on stocked with necessities like snacks, toiletries, and entertainment to stay comfortable during delays.

3. Leverage Compensation: If you volunteer to be bumped, negotiate the best deal possible. Ask for monetary compensation instead of vouchers, as cash offers greater flexibility.

Making the Most of Extra Time on Réunion

If overbooking causes an extended stay, seize the opportunity to explore more of the island’s beauty:

• Hike Piton de la Fournaise: Discover one of the world’s most active volcanoes and its breathtaking views.

• Relax at L’Ermitage Beach: Enjoy calm waters and vibrant coral reefs perfect for snorkeling.

• Experience Local Cuisine: Sample Creole specialties like rougail saucisse and fresh seafood at nearby restaurants.

Final Thoughts

Flight overbooking is an inconvenience no traveler wants to face, but knowing your rights and options can ease the stress. From compensation claims to exploring alternative travel routes, you have tools to ensure a smoother journey.

At Trouble Flight, we’re here to help you navigate travel disruptions and claim the compensation you deserve. With our expertise, you can focus on the adventure ahead, even if it takes a detour through Réunion’s stunning landscapes.