If your flight from or to Bucharest has been cancelled, you might be wondering what to do next. Don’t worry – you have rights as an air passenger, and this guide will walk you through them step by step. From understanding why your flight was cancelled to claiming compensation of up to €600, here’s everything you need to know.
Bucharest, the vibrant capital of Romania, is home to Henri Coandă International Airport (OTP), the country’s busiest hub. Despite its advanced infrastructure, flights to and from Bucharest can still face cancellations for several reasons:
Weather Conditions: Snowstorms in winter or heavy thunderstorms in summer can disrupt schedules.
Technical Issues: Aircraft maintenance problems may lead to delays or cancellations.
Air Traffic Control Strikes: Periodic strikes across Europe can impact flights in Bucharest.
Operational Challenges: Airlines sometimes cancel flights due to low passenger numbers or crew shortages.
Knowing the reason for your cancellation is crucial, as it determines whether you’re eligible for compensation.
Under EC261/2004, European Union air passenger rights regulation, you’re entitled to several benefits if your flight is cancelled in Bucharest:
Re-routing or Refund: The airline must offer you a choice between an alternative flight to your destination or a full refund.
Care and Assistance: While waiting, the airline should provide meals, refreshments, and, if necessary, hotel accommodation and transport.
Compensation: If the cancellation wasn’t due to extraordinary circumstances (e.g., severe weather), you may be entitled to compensation:
€250 for flights up to 1,500 km
€400 for flights between 1,500 and 3,500 km
€600 for flights over 3,500 km
Claiming compensation doesn’t have to be a hassle. Follow these steps:
Keep Your Documents: Save your boarding pass, ticket, and any emails from the airline.
Ask for the Reason: Request a written explanation from the airline about why the flight was cancelled.
Submit Your Claim: File a compensation claim directly with the airline or use a trusted service like Trouble Flight to handle it for you.
At Trouble Flight, we specialize in helping passengers get the money they’re owed quickly and without stress.
When facing a flight cancellation at Henri Coandă International Airport, it’s worth exploring nearby airports or alternative airlines. For instance, Aurel Vlaicu Airport (BBU), just 10 kilometers from the city center, may have flights to your destination. If you’re re-routed to a different airport, here are some travel tips:
From OTP to BBU: Take a taxi or a rideshare service; the journey takes about 20 minutes.
Explore Trains: Romania’s train network can be a scenic and affordable way to reach other destinations.
If your plans are disrupted, why not make the most of your time in Bucharest? This city is full of charm, history, and incredible sights:
Palace of the Parliament: A colossal building showcasing Romania’s history.
Old Town (Lipscani): Stroll through cobblestone streets filled with cafes and shops.
Herastrau Park: Perfect for a relaxing walk or boat ride.
Use the delay to turn an unfortunate situation into an unforgettable experience.
Can I get compensation for a cancelled flight due to bad weather? No, cancellations caused by severe weather are considered extraordinary circumstances and do not qualify for compensation under EC261/2004.
What happens if the airline doesn’t respond to my claim? If the airline ignores your request, you can escalate the claim to the National Enforcement Body (NEB) in Romania or seek help from a service like Trouble Flight.
How long do I have to file a claim? In Romania, you can file a claim up to 3 years after the cancellation.
Many passengers miss out on compensation simply because they’re unaware of their rights. Don’t let that be you! If your flight has been cancelled in Bucharest, take action today. With Trouble Flight, you can ensure you receive the compensation you deserve without the hassle of dealing with airlines directly.
Fill out our online form or contact us to start your claim. Don’t delay – every day counts when it comes to getting the money you’re owed.