Flight Cancelled in Egypt? Here's What to Do Next

Understanding Flight Cancellations in Egypt

Egypt is a top travel destination, home to ancient pyramids, bustling souks, and stunning beaches along the Red Sea. With major international airports such as Cairo International Airport (CAI), Hurghada International Airport (HRG), and Sharm El Sheikh International Airport (SSH), thousands of flights operate daily. However, flight cancellations are not uncommon due to weather conditions, airline operational issues, and political instability.

If you find yourself stranded due to a cancelled flight in Egypt, knowing your rights and available alternatives can make a huge difference. Depending on your flight route and airline, you may be eligible for compensation under EC261/2004, which protects air passengers flying from or to the European Union.

Are You Eligible for Compensation?

If your flight to or from Egypt was cancelled, you might be entitled to compensation if:

• Your flight was scheduled to depart from the EU or operated by an EU airline arriving in Egypt.

• The airline did not notify you at least 14 days in advance.

• The cancellation was due to reasons within the airline’s control (e.g., technical issues, staff strikes, or scheduling problems).

Under EC261, compensation can be up to €600 per passenger, depending on the flight distance:

• €250 for flights under 1,500 km.

• €400 for flights between 1,500 and 3,500 km.

• €600 for flights over 3,500 km (e.g., Egypt to EU destinations).

Exceptions: When Airlines Are Not Liable

There are cases where airlines are not required to compensate passengers:

• Extraordinary circumstances: Bad weather, air traffic control strikes, or political instability.

• Alternative flights provided: If you were rebooked on a similar schedule without significant delay.

However, even in these cases, airlines must provide care such as food, accommodation, and transport.

What to Do If Your Flight Is Cancelled in Egypt

1. Contact the Airline Immediately

Ask about your rebooking options. If no flights are available on the same airline, inquire about rebooking with a partner airline.

2. Check Alternative Airports

Egypt has multiple international airports, and flying from another airport might be a solution. If your flight from Cairo (CAI) is cancelled, check flights from Borg El Arab Airport (HBE) in Alexandria, just a 2.5-hour drive away. Similarly, if your Hurghada flight is cancelled, check departures from Luxor International Airport (LXR).

Many cities in Egypt have reliable transport links, including buses and domestic flights. If rebooking is delayed, consider traveling to another airport for better chances.

3. Request Immediate Assistance

Under EC261, airlines must provide food, refreshments, and hotel accommodation if your delay extends overnight. Request vouchers or reimbursement if you have to pay upfront.

4. Claim Your Compensation

If your flight was cancelled within the airline’s control and meets EC261 criteria, you can file a claim. Keep all relevant documents, including your boarding pass, booking confirmation, and receipts for expenses incurred.

How to Get to Another Airport Quickly

If rebooking is impossible or delayed, reaching another Egyptian airport could be an option. Here are the best ways to travel between major airports:

• Cairo (CAI) to Alexandria (HBE):

  • Distance: 220 km

  • Travel Options: Train (2.5 hours), private taxi, or bus

• Hurghada (HRG) to Luxor (LXR):

  • Distance: 300 km

  • Travel Options: Bus (4 hours), domestic flight

• Sharm El Sheikh (SSH) to Cairo (CAI):

  • Distance: 500 km

  • Travel Options: Domestic flight (1 hour), ferry + bus (6 hours)

Checking alternative routes can save you time and get you to your destination faster.

What to Do If You Need a Refund

In addition to compensation, you are entitled to a full refund if your flight is cancelled and you no longer wish to travel. Airlines must process refunds within 7 days in the form of cash, bank transfer, or vouchers (if you agree).

How to Request a Refund:

1. Contact the airline’s customer service.

2. Provide your booking reference and cancellation details.

3. Request a full refund if the alternative flight is not acceptable.

If the airline refuses to pay or delays the refund, you can take legal action or use services like Trouble Flight to handle your claim.

Can You Claim for a Domestic Flight Cancellation in Egypt?

Domestic flights within Egypt, such as Cairo to Luxor, are not covered under EC261 unless operated by an EU carrier. However, Egyptian consumer protection laws may apply, and airlines are still required to assist with rebooking or refunds.

Compensation for Business and First-Class Passengers

The compensation rules under EC261 apply to all passengers equally, regardless of ticket class. Whether you flew economy, business, or first class, you can claim the same €250-€600 compensation.

Final Tips for Managing Flight Cancellations in Egypt

• Always check travel insurance policies—some cover cancellations.

• Sign up for airline notifications to get real-time updates.

• Consider travel alternatives such as buses or domestic flights if rebooking is delayed.

• Act fast to claim compensation—you have up to 3 years to file a claim in most cases.

Get Your Compensation Today!

If your flight was cancelled in Egypt and you meet the eligibility criteria, don’t let the airline avoid paying what you’re owed. Claim up to €600 per passenger now! Trouble Flight makes the process simple—just enter your flight details, and we’ll handle the rest.

Start your claim today and get the money you deserve!