Flight Cancelled at Malpensa? Here’s What to Do Next

Understanding Flight Cancellations at Malpensa Airport

Milan Malpensa Airport (MXP) is one of Italy’s busiest airports, handling millions of passengers each year. As a major international hub, it serves flights from across Europe, Asia, and the Americas. But with such a high volume of air traffic, flight cancellations are an unfortunate reality. If you’ve found yourself stranded due to a cancelled flight at Malpensa, don’t worry—there are solutions.

Why Do Flights Get Cancelled at Malpensa?

Several factors contribute to flight cancellations at Malpensa Airport:

• Airline Operational Issues: Staff shortages, aircraft technical problems, or airline strikes.

• Weather Conditions: Fog, thunderstorms, or snow can disrupt flights, particularly in winter.

• Air Traffic Control Restrictions: Due to Malpensa’s high traffic volume, flights can be cancelled for safety and congestion management.

• Security Concerns: Unexpected threats or incidents may lead to flight cancellations.

Your Rights Under EC261 – Claim Up to €600

Under EU Regulation EC261/2004, passengers whose flights are cancelled at short notice (less than 14 days before departure) may be eligible for financial compensation. Depending on the flight distance, you could receive:

• €250 for flights up to 1,500 km

• €400 for flights between 1,500 km and 3,500 km

• €600 for flights over 3,500 km

This compensation applies if the cancellation was due to the airline’s fault (operational issues, technical faults, staff shortages) and not due to extraordinary circumstances (extreme weather, airport strikes, security risks).

What to Do Immediately If Your Flight Is Cancelled at Malpensa

1. Confirm the Cancellation with Your Airline

Check your airline’s website, app, or customer service desk at Malpensa to confirm the cancellation and ask for an official explanation.

2. Request an Alternative Flight or Refund

Depending on availability, airlines must either:

• Rebook you on the next available flight (even with another airline in some cases).

• Offer a full refund if you no longer wish to travel.

If flights from Malpensa are limited, consider checking departures from Milan Linate Airport (LIN) or Bergamo Orio al Serio Airport (BGY). Malpensa is well connected to these airports via shuttle buses and trains.

3. Check if You Are Entitled to Compensation

Even if the airline rebooks you, you may still be entitled to up to €600 in compensation. Use our free online checker to find out instantly.

4. Ask for Assistance

Under EC261, if your new flight departs the next day, airlines must provide:

• A hotel stay (with transport to/from the airport)

• Meals and refreshments

• Two free phone calls or emails

5. Keep All Travel Documents

Save your boarding pass, e-ticket, emails from the airline, and any receipts for expenses you incur due to the cancellation. These will be essential for your compensation claim.

Alternative Airports: Could You Depart from Linate or Bergamo?

If you are stuck at Malpensa due to a cancellation, you might have better luck checking flights from Milan Linate Airport (LIN) or Bergamo (BGY). Here’s how to reach them:

• Milan Linate Airport: A 50-minute bus ride from Malpensa, with frequent connections.

• Bergamo Airport: About 1.5 hours by bus or train, often used by low-cost carriers.

Checking alternative airports can help you get to your destination faster, especially if Malpensa is experiencing widespread disruptions.

How to Claim Compensation for Your Cancelled Flight

If your flight was cancelled at Malpensa and it was the airline’s responsibility, claiming compensation is simple:

1. Check your eligibility – Use our free compensation calculator.

2. Submit your claim – Provide your flight details and any supporting documents.

3. Let us handle the rest – We negotiate with the airline and fight for your compensation.

Most passengers don’t realize they’re entitled to compensation, and airlines often won’t inform you unless you ask. That’s where we come in!

Common Excuses Airlines Use to Avoid Paying Compensation

Airlines often try to avoid paying compensation by citing extraordinary circumstances. Here’s when you DO NOT qualify:

• Severe weather conditions (hurricanes, blizzards, volcanic eruptions)

• Airport or national strikes

• Political instability or terrorist threats

However, technical issues, staff shortages, and airline strikes DO NOT count as extraordinary circumstances—so you should still claim!

Final Tips for Dealing with Flight Cancellations at Malpensa

• Stay calm and act quickly – The sooner you secure a new flight, the better.

• Explore alternative routes – Consider nearby airports.

• Claim your compensation – You could receive up to €600 for the inconvenience.

Don’t Let Your Flight Cancellation Cost You – Claim Now!

Malpensa flight cancellations can be frustrating, but you don’t have to accept the inconvenience without compensation. If your flight was cancelled, check if you’re eligible for up to €600 today and let us handle the claim process for you!