Szczecin, a vibrant city in northwestern Poland, is well-connected to various European destinations via Szczecin-Goleniów Airport (SZZ). However, passengers traveling from here sometimes face an unpleasant reality—flight overbooking. Airlines frequently sell more tickets than available seats, expecting some passengers to miss their flights. When too many people show up, some get denied boarding involuntarily. If this happens to you, there’s good news: under EU Regulation 261/2004, you may be entitled to compensation of up to €600.
Overbooking is a common airline practice aimed at maximizing revenue by ensuring planes take off at full capacity. While it benefits the airline, it often creates problems for passengers. The key reasons behind overbooking include:
No-show Passengers: Airlines rely on statistics showing that a certain percentage of travelers won’t make it to their flights.
Revenue Optimization: Selling extra tickets ensures that even if some passengers don’t arrive, the airline doesn’t lose money.
Mismanagement: Errors in flight bookings can sometimes lead to unintentional overbooking.
If you find yourself a victim of this practice, don’t panic—there are solutions.
According to EU Regulation 261/2004, if you are denied boarding due to overbooking, you are entitled to:
Financial Compensation
€250 for flights under 1,500 km (e.g., Szczecin to Berlin, Copenhagen, or London)
€400 for flights between 1,500 km and 3,500 km (e.g., Szczecin to Madrid or Tel Aviv)
€600 for flights exceeding 3,500 km (if traveling beyond Europe)
Reimbursement or Rebooking – You can either get a full refund or be rebooked on the next available flight.
Right to Care – The airline must provide you with meals, refreshments, and hotel accommodation (if necessary) while you wait for a new flight.
If your flight from Szczecin-Goleniów Airport was overbooked, follow these steps to ensure you receive compensation:
If the airline asks for volunteers to stay behind, refusing compensation means you are giving up your rights under EU261. Unless you receive a substantial offer (such as a future flight credit worth more than €600), it’s better to let the airline deny you boarding involuntarily.
Ask the airline staff for a written document confirming that your boarding was denied due to overbooking. This will serve as evidence for your compensation claim.
Hold on to your boarding pass, ticket confirmation, and any written communication from the airline.
If you had to pay for food, accommodation, or alternative transport, keep your receipts. The airline is responsible for covering these costs.
You can claim compensation directly with the airline, but many airlines delay payments or reject valid claims. Trouble Flight specializes in handling such cases efficiently—let us fight for your compensation while you relax.
If you’re in a hurry and need to reach your destination as soon as possible, consider alternative routes:
Berlin Brandenburg Airport (BER) – Located around 2 hours from Szczecin, BER offers a wider selection of flights and airlines.
Poznań-Ławica Airport (POZ) – About 2.5 hours away, this airport provides additional domestic and international connections.
To Berlin Brandenburg (BER): Take a train from Szczecin Główny to Berlin Hauptbahnhof, then transfer to an express train or bus to the airport.
To Poznań (POZ): Direct trains and buses run from Szczecin to Poznań several times a day.
If an alternative flight is available at one of these airports, the airline should cover your transport costs.
Overbooking can happen with any airline, but the most common offenders in Szczecin include:
Ryanair – Frequent overbookings on popular European routes.
LOT Polish Airlines – While generally reliable, overbookings can occur on flights to Warsaw and beyond.
Wizz Air – Budget airlines often overbook, especially on flights to the UK and Scandinavia.
Can I get compensation if I accepted an alternative flight?
Yes, you can still claim up to €600, even if the airline rebooks you.
How long do I have to file my claim?
In Poland, you typically have up to 3 years to file a claim under EU261.
Can the airline refuse to compensate me?
They might try, but the law is clear—if you were denied boarding due to overbooking, you are entitled to compensation. Trouble Flight ensures you get what you deserve.
Being denied boarding due to flight overbooking in Szczecin is frustrating, but you don’t have to accept it without compensation. The law protects your rights, and you can receive up to €600 for your inconvenience. Trouble Flight is here to handle your claim hassle-free—start your compensation process today!