Flight Cancelled at Orio al Serio – Your Rights and How to Get Compensation

Understanding Flight Cancellations at Orio al Serio

Orio al Serio International Airport (BGY), also known as Bergamo Airport, is one of Italy’s busiest hubs, particularly for low-cost carriers like Ryanair. Located about 50 km from Milan, it serves as a crucial gateway for travelers heading to northern Italy and beyond. Unfortunately, flight cancellations are a reality here due to various reasons like airline operational issues, strikes, adverse weather, or even technical failures.

If your flight from Orio al Serio was cancelled, you may be entitled to compensation under EU Regulation EC 261/2004. Let’s explore your rights and the steps to take to secure your claim.

Why Was Your Flight Cancelled?

Several reasons might lead to flight cancellations at Orio al Serio. Understanding the cause can help determine your eligibility for compensation:

1. Airline Operational Issues

If the airline cancels a flight due to crew shortages, scheduling errors, or maintenance problems, passengers may be eligible for compensation.

2. Adverse Weather Conditions

Severe fog, storms, or snow can lead to cancellations. If the weather is extreme and beyond the airline’s control, compensation is unlikely.

3. Air Traffic Control Restrictions

Delays or cancellations due to airspace congestion or ATC strikes can affect flights from Orio al Serio.

4. Strikes by Airline Staff

If your flight was cancelled due to an airline staff strike, you could be entitled to compensation. However, general airport strikes are considered extraordinary circumstances and may not qualify.

5. Technical Problems

Mechanical failures or aircraft maintenance issues often lead to cancellations. If the issue is within the airline’s control, compensation is applicable.

What to Do If Your Flight Was Cancelled?

If your flight from Orio al Serio has been cancelled, follow these steps:

1. Confirm the Reason for Cancellation

Ask the airline for the official reason for the cancellation. This will determine if you’re eligible for compensation.

2. Check Your Flight Alternatives

Airlines must offer you either a full refund or an alternative flight. If the cancellation leaves you stranded, consider checking flights from nearby airports:

• Milan Malpensa (MXP): About 90 km from Orio al Serio, Malpensa has a wider range of international flights.

• Milan Linate (LIN): Closer to the city, Linate is a great alternative for domestic and European connections.

3. Secure Food and Accommodation

If your new flight is delayed until the next day, the airline must provide you with food, drinks, and hotel accommodation.

4. File for Compensation

Under EC 261, passengers can claim up to €600 per person if the cancellation was within the airline’s control.

How Much Compensation Can You Get?

The amount of compensation depends on the flight distance:

Example: If your flight from Orio al Serio to Madrid (1,200 km) was cancelled due to airline issues, you could claim €250.

Exceptions: When Compensation May Not Apply

Not all cancellations qualify for compensation. Here are some cases where airlines are not required to pay:

• If the cancellation was due to extreme weather, security risks, or airport strikes.

• If you were notified at least 14 days in advance.

• If the airline rebooked you on a new flight with minimal delay (arrival within 3 hours of the original time).

Alternative Routes and Transport from Orio al Serio

If you need to get to another airport for a rebooked flight, here are some options:

• To Milan Malpensa: Take the Orio Shuttle or a direct train from Bergamo to Malpensa.

• To Milan Linate: Use the direct bus service from Bergamo or travel via Milan Centrale.

• Train Connections: From Bergamo train station, you can reach Milan in about 50 minutes.

Why Claim Compensation?

Airlines won’t offer compensation unless you ask. Many passengers miss out on what they’re legally entitled to. Don’t let that be you—claim what’s yours today!

Get Your Compensation Now

If your flight from Orio al Serio was cancelled, you could be owed up to €600. We handle the legal process for you, ensuring you get the money you deserve. Start your claim today—it’s free unless we win!