Flight Overbooking at Orio al Serio – What to Do & How to Get Compensation

Orio al Serio International Airport, also known as Bergamo Airport (BGY), is a major hub for low-cost airlines like Ryanair. While it serves as an essential gateway to northern Italy, many passengers experience frustration due to flight overbooking. If you’ve been denied boarding because of an overbooked flight, you may be entitled to financial compensation.

Why Do Airlines Overbook Flights?

Airlines overbook flights intentionally to maximize profit, anticipating that some passengers will not show up. However, when more travelers arrive than expected, some are left stranded. If this happens to you at Orio al Serio, European Regulation EC 261/2004 protects your rights.

Are You Eligible for Compensation?

If you were denied boarding due to overbooking and did not voluntarily give up your seat, you can claim compensation of up to €600. To qualify:

• You must have a confirmed reservation.

• You checked in on time.

• The flight departs from an EU airport or arrives in the EU on an EU airline.

Compensation depends on flight distance:

• €250 – Flights up to 1,500 km

• €400 – Flights between 1,500 km and 3,500 km

• €600 – Flights over 3,500 km

What to Do If Your Flight Is Overbooked at Orio al Serio

1. Do not accept vouchers – Airlines often offer travel vouchers instead of cash. Refuse these unless you’re certain they are worth more than your legal compensation.

2. Request a written statement – Ask the airline to confirm in writing that your denial was due to overbooking.

3. Claim assistance – You have the right to meals, refreshments, hotel accommodation (if necessary), and transport to your hotel.

4. Check alternative airports – Milan Malpensa (MXP) and Milan Linate (LIN) are relatively close and may have flights to your destination.

Alternative Airports Near Orio al Serio

If your flight is overbooked at Orio al Serio, you might find alternative departures from:

• Milan Malpensa (MXP) – A larger airport with more international connections, located about 90 km away.

• Milan Linate (LIN) – Primarily serving domestic and European flights, only 50 km from Bergamo.

How to Get to Milan Malpensa or Linate

• By bus – Shuttle services connect Orio al Serio to both Malpensa and Linate in approximately 50-90 minutes.

• By train – A combination of bus and train via Milan’s central station can get you there efficiently.

• By taxi – A direct taxi may be expensive but could be the fastest option if time is critical.

Common Overbooking Scenarios at Orio al Serio

You Checked in Online but Still Got Bumped

Even if you check in online, airlines prioritize passengers based on ticket class, frequent flyer status, and other factors. This means economy passengers are more likely to be denied boarding.

You Were Offered Compensation on the Spot

Some airlines try to settle immediately. However, they might offer less than the legally required amount. Always verify your rights before accepting any offer.

You Were Rebooked on a Much Later Flight

If the airline rebooks you on another flight departing three or more hours later, you may also be entitled to additional compensation for delays.

How to Claim Your Compensation

Claiming compensation for an overbooked flight at Orio al Serio is straightforward:

1. Gather evidence – Keep your boarding pass, overbooking confirmation, and receipts for expenses.

2. File a claim with the airline – Many airlines have an online claim process, but responses can be slow.

3. Let professionals handle it – Trouble Flight specializes in compensation claims. We fight the airlines so you don’t have to.

Don’t Let Airlines Take Advantage of You

Overbooking can ruin your travel plans, but you don’t have to accept it without a fight. With Trouble Flight, you can claim what you’re owed—up to €600 in cash. Start your claim today and get the compensation you deserve!