Flight Delayed in Croatia? Here’s How to Claim Compensation

A Delayed Flight in Croatia? Know Your Passenger Rights

Croatia, a stunning gem on the Adriatic coast, attracts millions of travelers every year. Whether you're exploring the historic streets of Dubrovnik, relaxing on the beaches of Hvar, or catching a business flight from Zagreb Airport, a flight delay can ruin your plans.

The good news? If your flight was delayed in Croatia, you may be entitled to compensation of up to €600 per passenger, thanks to EU Regulation 261/2004.

If you've been stuck at Franjo Tuđman Airport in Zagreb, Split Airport, or Dubrovnik Airport due to a long delay, here’s everything you need to know about claiming compensation.

How Much Compensation Can You Get for a Flight Delay in Croatia?

Under EU261, if your flight was delayed for more than 3 hours upon arrival and the airline is at fault, you can claim:

• €250 – Flights up to 1,500 km

• €400 – Flights between 1,500 km and 3,500 km

• €600 – Flights over 3,500 km (if departing from the EU)

This law applies whether you are flying to or from Croatia, as long as your airline is based in the EU or your flight departed from an EU airport.

Common Causes of Flight Delays in Croatia

Flight delays can happen anywhere, and Croatia is no exception. Some common reasons for disruptions include:

1. Weather Conditions

Coastal cities like Split and Dubrovnik often experience sudden storms, while Zagreb sees winter fog. If severe weather causes a delay, compensation might not be possible, as it is considered an "extraordinary circumstance."

2. Airline Staffing Issues

Overworked flight crews or last-minute schedule changes often lead to flight delays. If the delay is due to airline mismanagement, you have the right to claim compensation.

3. Technical Problems

Aircraft maintenance is essential, but if an airline fails to plan ahead and this leads to a long delay, you may be eligible for compensation.

4. Air Traffic Control Restrictions

Croatia’s airspace is busy during peak summer months. If a delay occurs due to traffic congestion but the airline could have avoided it with better planning, you can still claim compensation.

What Should You Do If Your Flight is Delayed in Croatia?

If you're stuck at the airport, follow these steps to increase your chances of getting compensation:

1. Check the Reason for the Delay
   Ask airline staff for an official explanation and get it in writing if possible.

2. Note the Exact Delay Time
   Compensation eligibility depends on how many hours late you arrive at your final destination.

3. Keep Your Travel Documents
   Boarding passes, e-tickets, and any receipts for expenses during the delay will be useful when claiming.

4. Request Assistance
   Airlines must provide food, drinks, and accommodation if the delay lasts long enough.

5. Submit Your Claim
   You can claim your compensation with Trouble Flight and let our experts handle the process while you sit back and wait for your payout.

Top Airports in Croatia Where Delays Often Occur

Zagreb Franjo Tuđman Airport (ZAG)

As the busiest airport in Croatia, delays here are common, especially for international connections to London, Frankfurt, and Paris.

Split Airport (SPU)

One of the busiest airports in summer, Split Airport struggles with flight congestion, leading to delays for flights to Germany, the UK, and Scandinavia.

Dubrovnik Airport (DBV)

Known for its breathtaking coastal location, Dubrovnik Airport frequently faces weather-related delays, particularly during the bora winds.

Alternative Airports in Croatia for a Faster Departure

If your flight from Zagreb, Split, or Dubrovnik is delayed for too long, check if alternative routes from other Croatian airports might work:

• Rijeka Airport (RJK): A smaller but efficient alternative for travelers in northern Croatia.

• Zadar Airport (ZAD): Well-connected with flights to major European destinations.

• Pula Airport (PUY): A good option for avoiding congestion in Split or Dubrovnik.

If your airline can reroute you via another airport, take advantage of it and save time!

Can You Claim for Flights Delayed Due to Strikes in Croatia?

Airline staff strikes do not count as "extraordinary circumstances," so if your flight was delayed due to a pilot or cabin crew strike, you can still claim compensation.

However, if the strike involves airport staff or air traffic control, it may be considered an unavoidable disruption, and compensation might not be possible.

How Long Do You Have to Claim Compensation?

In Croatia, you have up to 3 years to file a claim for compensation. Even if your flight delay happened months or years ago, it’s not too late to get your money!

Why Use Trouble Flight to Claim Your Compensation?

We understand that dealing with airlines can be frustrating. That’s why Trouble Flight makes the compensation process fast and stress-free:

✅ No win, no fee – If we don’t win, you pay nothing.
✅ Legal experts – We handle all the paperwork and legal arguments for you.
✅ Maximum payout – We fight for the highest compensation possible.

Don’t let airlines get away with it – claim your compensation today!