Flight Overbooking in Chania – What to Do & How to Get Compensation

Overbooked Flight in Chania? Here's What You Need to Know

Chania, a stunning gem on the island of Crete, is a gateway to turquoise beaches, Venetian harbors, and breathtaking landscapes. However, if your journey has been disrupted by a flight overbooking at Chania International Airport (CHQ), you’re not alone. Airlines frequently sell more tickets than seats available, hoping some passengers won’t show up. But what happens when everyone arrives, and you’re left without a seat?

Why Airlines Overbook Flights at Chania International Airport

Overbooking is a common practice, especially in high-tourism destinations like Crete. Airlines do it to maximize profit, assuming that a percentage of travelers won’t show up. However, during peak season—when Chania sees a surge of visitors—this strategy often backfires, leaving passengers stranded.

If you’ve been denied boarding due to overbooking, the good news is that European Regulation EC261/2004 protects your rights. You may be entitled to up to €600 in compensation—even if the airline offered you an alternative flight.

What to Do If Your Flight Is Overbooked in Chania

If you’re at Ioannis Daskalogiannis International Airport (CHQ) and the airline informs you that you can’t board due to overbooking, follow these steps:

1. Do Not Accept the First Offer

Airlines often try to convince passengers to volunteer for compensation vouchers or alternative flights. Unless you’re flexible with your schedule, avoid accepting the first deal. You might be entitled to monetary compensation instead.

2. Request Written Proof of Denied Boarding

Ask for a written statement from the airline confirming that you were denied boarding due to overbooking. This will be crucial when filing a compensation claim.

3. Check Alternative Flight Options from Other Airports

If overbooking leaves you stranded for too long, consider flying out of Heraklion International Airport (HER), which is about 140 km away. Many airlines operate flights from both Chania and Heraklion, so you might find an earlier departure. You can reach Heraklion from Chania via:

• KTEL Buses – Frequent departures, approximately 2.5-hour travel time.

• Car Rental – If you have a rental, driving takes around 2 hours via VOAK highway.

• Private Transfer – Taxis and shuttle services offer direct transfers, usually costing €150–€200.

4. Know Your Compensation Rights

Under EU Regulation EC261, if you’re denied boarding due to overbooking, you’re entitled to:

• €250 for flights under 1,500 km

• €400 for flights between 1,500 km and 3,500 km

• €600 for flights over 3,500 km

This compensation is separate from any rebooking or assistance provided by the airline.

Can You Get Compensation Even If You Accept an Alternative Flight?

Yes! Many passengers think that if the airline reschedules them on another flight, they lose their right to compensation. That’s false. Even if you take a later flight, you can still claim money—especially if the delay significantly impacts your travel plans.

What If Your Overbooked Flight Was to Another EU Country?

If your flight was from Chania to another European destination, EC261 automatically applies. However, if you were flying to a non-EU country, compensation rules depend on the airline’s headquarters.

For example:

• Chania to Athens (Aegean Airlines, Sky Express) → Fully covered by EU laws.

• Chania to London (Ryanair, British Airways, EasyJet, Wizz Air) → Fully covered.

• Chania to Dubai (Emirates, Flydubai) → Only covered if operated by an EU airline.

How to File a Compensation Claim for Overbooking

If your flight from Chania was overbooked, here’s how you can claim compensation:

Step 1: Collect Evidence

• Your boarding pass or booking confirmation

• Proof that you were denied boarding (airline letter, email, or video recording at the gate)

• Any expenses caused by the disruption (food, hotel, transport)

Step 2: Contact the Airline

Airlines are obligated to respond to compensation requests, but many delay or ignore claims. If they refuse to pay, don’t worry—you have strong legal backing.

Step 3: Let Trouble Flight Handle Your Claim

Instead of dealing with the airline’s bureaucracy, Trouble Flight fights for your rights and ensures you get the compensation you deserve. Our team handles everything, and you only pay if we win your case.

What Else Can You Do in Chania If Your Flight Is Delayed?

Overbooking can sometimes lead to long layovers in Chania. If you have time to spare, why not explore the area while waiting for your next flight?

1. Visit the Venetian Harbor

One of Chania’s most iconic spots, the old harbor is lined with restaurants, cafés, and historic buildings. Enjoy a traditional Greek coffee while watching the sunset over the lighthouse.

2. Relax at a Beach Near the Airport

Chania is famous for its stunning beaches. If you have a few hours to kill, Stavros Beach (20 minutes from CHQ) or Marathi Beach (30 minutes) offer crystal-clear waters and nearby tavernas.

3. Explore the Old Town’s Markets

If you want to take a piece of Crete home, head to Agora Market for local olive oil, honey, and handmade crafts.

Final Thoughts – Don’t Let Overbooking Ruin Your Trip

A flight overbooking in Chania is frustrating, but you don’t have to accept it as a loss. You are entitled to compensation—and Trouble Flight makes claiming easy and risk-free.

Act now and get up to €600 for your disrupted journey. Don’t let airlines get away with overbooking—get the money you deserve today!