Flight Overbooking in Croatia – Your Rights & How to Get Compensation

Flying to or from Croatia can be a dream experience with its stunning coastline, historic cities, and crystal-clear waters. However, nothing can ruin your trip faster than being denied boarding due to flight overbooking. Airlines sometimes sell more tickets than available seats, leaving passengers stranded. But did you know you could claim up to €600 in compensation if this happens to you?

Why Do Airlines Overbook Flights?

Overbooking is a common airline practice to maximize profits. Airlines calculate a no-show rate and sell more tickets than available seats, expecting some passengers to miss their flights. When more travelers show up than expected, some get bumped off the flight involuntarily.

Your Passenger Rights Under EC261

If you are denied boarding due to overbooking in Croatia, you are protected under EU Regulation EC261. This law guarantees compensation for travelers facing involuntary denied boarding on flights departing from or arriving in an EU country (including Croatia). Here’s what you are entitled to:

• €250 for flights under 1,500 km

• €400 for flights between 1,500 km and 3,500 km

• €600 for flights over 3,500 km

To qualify for compensation, you must meet the following conditions:

• You had a confirmed ticket and checked in on time.

• The airline did not provide an alternative solution that suited your travel needs.

• You were denied boarding involuntarily (voluntary surrender of your seat in exchange for perks does not qualify).

How to Claim Compensation for Overbooking in Croatia

If you’ve experienced overbooking, follow these steps to maximize your chances of receiving compensation:

1. Get Written Confirmation from the Airline

Ask the airline for a written statement confirming that you were denied boarding due to overbooking.

2. Request Alternative Transport or a Refund

Under EC261, you have the right to:

• An alternative flight to your final destination.

• A full refund if you no longer wish to travel.

• Free food, drinks, and hotel accommodation if the next flight departs the following day.

3. Keep All Your Travel Documents

Save your boarding pass, ticket, and booking confirmation as proof of your travel plans.

4. File a Compensation Claim

Airlines may avoid paying compensation unless you formally file a claim. Trouble Flight specializes in helping passengers secure the compensation they deserve – and we handle everything for you!

What to Do If Your Flight is Overbooked in Croatia

If you find yourself stuck at the airport due to overbooking, here’s what you can do:

Check Alternative Flights from Nearby Airports

Croatia has multiple international airports, and checking nearby options could save you hours of waiting:

• Zagreb Airport (ZAG): The busiest airport, with multiple international connections.

• Split Airport (SPU): A major hub for flights across Europe.

• Dubrovnik Airport (DBV): Ideal for reaching southern Croatia and international destinations.

• Rijeka Airport (RJK) & Zadar Airport (ZAD): Smaller, but sometimes offering alternative flights.

If you're in Dubrovnik and your flight is overbooked, consider checking flights from Split Airport (about 3.5 hours away). You can reach it by bus, rental car, or even ferry, depending on your schedule. Sometimes, airlines may reroute passengers through another airport to get them to their destination faster.

Ask the Airline for Lounge Access

If you have to wait several hours, request airport lounge access for a more comfortable stay.

Check for Compensation from Your Travel Insurance

Some travel insurance policies cover additional expenses caused by flight disruptions. If you booked with a credit card, check if your card provider offers travel protection for overbooking cases.

Overbooking on Croatia Airlines & Other Carriers

While Croatia Airlines follows EC261 regulations, other airlines operating in Croatia, such as Ryanair, Lufthansa, and Turkish Airlines, may handle overbooked passengers differently. Always check their policies, as some airlines offer higher compensation or additional perks.

FAQs About Flight Overbooking in Croatia

1. Can I claim compensation if I voluntarily gave up my seat?

No. If you accept airline incentives to voluntarily give up your seat, you waive your right to further compensation.

2. What if my flight was overbooked due to extraordinary circumstances?

Overbooking is always within airline control, meaning airlines cannot use extraordinary circumstances (like weather or strikes) as an excuse to avoid compensation.

3. How long do I have to file a claim?

In Croatia, you generally have up to three years to file a compensation claim for flight overbooking.

Conclusion: Don’t Miss Out on Your Compensation

If you were denied boarding due to flight overbooking in Croatia, you could be owed up to €600. Trouble Flight makes the process easy – simply submit your details, and we’ll handle everything for you. Don’t let airlines get away with unfair treatment – claim what’s rightfully yours today!