Bucharest Henri Coandă International Airport (OTP), commonly known as Otopeni Airport, is the busiest airport in Romania. Located 16 km north of Bucharest, Otopeni serves as a key hub for both international and domestic flights. With thousands of passengers passing through every day, overbooking at Otopeni can be a frustrating experience, leading to delays, rebookings, and, in some cases, denied boarding. If you find yourself in such a situation, knowing your rights and how to claim compensation is essential.
Overbooking happens when airlines sell more tickets than the available seats on a flight. They do this to compensate for no-show passengers, maximizing profits. However, when more passengers show up than expected, some are left without a seat.
The most common reasons for overbooking at Otopeni include:
High demand for flights, especially during holidays and peak seasons.
Airline policies to fill every possible seat.
Last-minute aircraft changes leading to fewer available seats.
If you have been denied boarding due to overbooking, you may be entitled to compensation under EC261/2004.
Under EU Regulation EC261/2004, passengers affected by overbooking are eligible for financial compensation, depending on the distance of the flight:
€250 for flights under 1,500 km.
€400 for flights between 1,500 km and 3,500 km.
€600 for flights over 3,500 km.
This compensation is in addition to any alternative flight or refund offered by the airline.
Some airlines may offer vouchers or alternative flights in exchange for voluntary rebooking. However, this may waive your right to compensation.
Ask the airline for a written document stating that you have been denied boarding due to overbooking.
Hold onto your boarding pass, booking confirmation, and any other relevant documents.
If you urgently need to reach your destination, consider flights from Băneasa Airport or even Sibiu or Cluj-Napoca Airports. Some airlines operate flights from these locations, and they may be a viable alternative to waiting for a rescheduled flight.
You have the right to file a claim for financial compensation. Airlines may not inform you of this right voluntarily, so it’s essential to act proactively.
If your flight is overbooked and you need to find an alternative, consider reaching another airport nearby:
Băneasa Airport (BBU): Located just 10 km away from Otopeni, this smaller airport may have alternative flights.
Sibiu International Airport (SBZ): A 4-hour train ride away, Sibiu offers flights to multiple European destinations.
Cluj-Napoca International Airport (CLJ): A 5-hour drive, but a major hub for flights across Europe.
You can reach these airports via train, bus, or rental car. Some airlines might even provide transportation if your overbooking situation is severe.
If the airline refuses to compensate you, don’t give up. Many passengers are initially denied their rightful claims, but legal actions and professional claim services can help. Airlines are legally obligated to provide compensation under EU law, and refusal does not mean you are ineligible.
While overbooking is often out of your control, you can reduce your chances of being affected by following these tips:
Check-in Online Early: The earlier you check in, the less likely you are to be bumped.
Arrive at the Airport Early: If seats are reassigned, late arrivals are often the first to be denied boarding.
Join Airline Loyalty Programs: Frequent flyers and premium members are prioritized.
Overbooking at Otopeni Airport can disrupt your travel plans, but you don’t have to suffer financial losses. If you've been denied boarding, claim your compensation now and get up to €600 for your inconvenience. Airlines might not inform you of your rights, but Trouble Flight ensures you get what you’re owed—quickly and hassle-free.
Don’t let airlines take advantage of you. Start your claim today and get the money you deserve!