Flight Overbooking in Heraklion – Your Rights & How to Claim Compensation

Overbooked in Heraklion? Know Your Rights and Get Paid!

Heraklion, the bustling gateway to the stunning island of Crete, welcomes millions of travelers every year. But with increasing passenger numbers comes an unfortunate reality—flight overbooking. Airlines frequently sell more tickets than available seats, leading to denied boarding situations. If you have been a victim of flight overbooking in Heraklion, you could be eligible for compensation of up to €600 under EU Regulation 261/2004.

Why Do Airlines Overbook Flights?

Overbooking is a common airline practice designed to maximize profits, based on the assumption that some passengers will not show up. However, when everyone does arrive as scheduled, some travelers are left stranded. Airlines often try to offer travel vouchers, hotel stays, or rebooking options, but these do not replace the financial compensation you may be entitled to by law.

What to Do If Your Flight Is Overbooked in Heraklion

If you are denied boarding due to an overbooked flight in Heraklion, follow these steps to strengthen your compensation claim:

1. Do Not Voluntarily Accept Airline Vouchers

Airlines may offer you a travel voucher or hotel stay, but accepting this could mean waiving your right to proper compensation.

2. Request a Written Explanation

Ask the airline for a written statement confirming that the denial of boarding was due to overbooking.

3. Collect Supporting Evidence

• Take pictures of your boarding pass and any written notice given by the airline.

• Save emails or SMS notifications from the airline.

• Get the names of any airline staff involved.

4. Check Alternative Flights

If you must reach your destination urgently, check for flights from nearby airports such as Chania International Airport (CHQ). Crete’s transportation network allows easy travel between Heraklion and Chania, making this a viable backup option.

Compensation for Overbooking – How Much Can You Claim?

Under EU261/2004, you are entitled to financial compensation based on the distance of your flight:

• €250 for flights up to 1,500 km.

• €400 for flights between 1,500 km and 3,500 km.

• €600 for flights over 3,500 km (when departing from an EU airport).

Additionally, the airline must provide:

• Free meals and refreshments.

• Accommodation if your alternative flight is scheduled for the next day.

• Transport between the airport and your hotel.

Heraklion Airport – What You Need to Know

Heraklion International Airport (HER) is the second busiest airport in Greece, serving as a major hub for tourists heading to Crete. Given its high traffic, overbookings are not uncommon, especially in peak travel seasons.

Alternative Travel Options from Heraklion

If your flight is overbooked and you need to find another route, consider the following options:

• Flights from Chania Airport (CHQ) – Located about 140 km away, Chania Airport offers additional flights, often with alternative airlines.

• Ferry to Athens – If no flights are available, ferries connect Heraklion to Piraeus, Athens’ main port, with overnight journeys offering a comfortable alternative.

• Car Rentals & Buses – A well-connected road network allows easy transit to alternative departure points.

How to File a Compensation Claim for an Overbooked Flight

1. Check Your Eligibility

Ensure your flight meets the criteria for compensation under EU261/2004.

2. Submit Your Claim Online

With Trouble Flight, you can file your claim hassle-free. Our experts handle the paperwork and legal complexities for you.

3. Receive Your Compensation

Once approved, you will receive your compensation directly, with no upfront costs.

Final Thoughts

Experiencing flight overbooking in Heraklion is frustrating, but you have rights. Don’t settle for airline vouchers—claim the compensation you deserve. Start your claim today and turn this inconvenience into a financial benefit!