Santorini, one of the most breathtaking islands in Greece, is famous for its white-washed houses, stunning sunsets, and the deep blue Aegean Sea. Every year, thousands of tourists flock to this paradise, making it one of the busiest travel destinations in Europe. However, this high demand often leads to a frustrating travel issue—flight overbooking. If you’ve been denied boarding at Santorini International Airport (JTR), you may be entitled to compensation under EC261/2004 regulations.
Airlines routinely overbook flights as a way to maximize their revenue, anticipating that some passengers won’t show up. However, in a destination like Santorini, especially during peak travel seasons, almost all ticketed passengers show up, leading to denied boardings. If you’re affected, knowing your passenger rights can help you claim the compensation you deserve.
Under the European Passenger Rights Regulation (EC261/2004), if you are denied boarding due to overbooking, you are entitled to:
Compensation of up to €600 per passenger
A replacement flight to your destination or a full refund
Meals and refreshments during your wait
Hotel accommodation if your new flight is the next day
Free transportation between the airport and your hotel if necessary
These rights apply if your flight departs from Santorini International Airport (JTR) on a European airline or lands in the EU from a non-EU country on a European carrier.
If you’re denied boarding due to an overbooked flight, follow these steps:
Don’t Volunteer to Give Up Your Seat – Airlines may offer travel vouchers or miles instead of cash compensation. If you accept, you waive your right to compensation.
Ask for Written Proof – Request a written statement from the airline confirming that you were denied boarding due to overbooking.
Claim Your Rights Immediately – Request a new flight or a refund on the spot.
Keep Receipts for Expenses – If your new flight is delayed, you’re entitled to meals, accommodation, and transport. Keep all receipts for reimbursement.
Claim Your Compensation – You can file a claim yourself or use a professional service like Trouble Flight to ensure you receive the maximum amount.
If your flight from Santorini is overbooked, consider flying from another nearby airport. While Santorini International Airport (JTR) is the main gateway, you can also look for flights from:
Mykonos International Airport (JMK) – A short ferry ride from Santorini, Mykonos often has alternative flights with available seats.
Athens International Airport (ATH) – The Greek capital is well-connected and can provide more options for your journey home.
To Mykonos: Take a ferry from Santorini’s Athinios Port (around 2 hours). Many high-speed ferries operate daily.
To Athens: Take a ferry to Piraeus (5-8 hours) or a short 45-minute domestic flight.
By considering these alternatives, you might secure a flight sooner and avoid long delays.
Yes! If your airline offers you a new flight, you are still entitled to compensation if your replacement flight delays your arrival by more than 3 hours.
If your new flight arrives 3-4 hours later, you are entitled to 50% of the compensation amount.
If your delay is over 4 hours, you are entitled to the full €600 per passenger.
Each country has a different statute of limitations for EC261 claims. In Greece, you can claim compensation for up to 5 years after the incident. However, it’s best to file your claim as soon as possible to avoid complications.
If you’ve been denied boarding, claiming compensation is straightforward with Trouble Flight:
Submit your flight details – Provide your overbooking details through our website.
We handle the process – Our experts deal with the airline and legal procedures.
Get your compensation – Receive up to €600 per passenger hassle-free.
Flight overbooking in Santorini is a frustrating experience, but you don’t have to accept it without compensation. You have legal rights, and airlines must respect them. Whether you’re returning from a holiday or a business trip, Trouble Flight is here to help you get the compensation you deserve. Don’t leave money on the table—start your claim today!