We’ve all been there – you’re waiting at the gate, and the announcement comes: your flight is delayed. If this happens to be a Tarom flight, you might be feeling stuck and frustrated, especially if you're not sure what your next steps are. The good news is, a delayed Tarom flight could end up putting money in your pocket thanks to European air passenger rights. In fact, you could be entitled to up to €600 in compensation for that inconvenience! Sounds pretty good for a bad situation, right? That’s where an online service like Trouble Flight comes in, making it easy for regular travelers to claim what they’re owed.
Trouble Flight is basically your friendly helper in these situations. They operate under the European regulation EC 261/2004 (the law that protects air passengers in Europe) and the Montreal Convention (an international treaty that also covers air travel issues). If your flight is delayed, cancelled, overbooked, or if you missed a connection due to a delay, Trouble Flight helps you navigate the claim process without hassle. And don’t worry, they’ve got a no-win, no-fee deal – meaning you don't pay them anything unless they actually get you compensation. In this article, we'll break down everything you need to know about Tarom flight delays, your rights as a passenger, and how to use Trouble Flight to turn a travel headache into a payout.
First, let's talk about Tarom itself. Tarom (short for Transporturile Aeriene Române, meaning "Romanian Air Transport") is Romania’s national airline and its oldest airline still operating. Founded back in 1954 (with roots going even further to the 1920s), Tarom has a long history in the skies. It’s a smaller airline by European standards, carrying a few million passengers a year, and it's majority-owned by the Romanian government. Despite its size, Tarom is well-known in the region and has been connecting Romania to the world for decades.
Tarom’s main hub is in Bucharest, at Henri Coandă International Airport (OTP), which is the city’s biggest airport. From there, Tarom flies to around 50 destinations in Europe, the Middle East, and North Africa, along with several domestic routes within Romania. If you’ve ever flown Tarom, it was likely on a route like Bucharest to London, Paris, Rome, or maybe a domestic hop to cities like Cluj-Napoca or Timișoara. They even operate to places like Istanbul and Tel Aviv. Tarom joined the SkyTeam airline alliance in 2010, partnering up with big names like Air France and KLM – a connection that can come in handy if you need a connecting flight or a backup plan when things go wrong.
Now, every airline has delays once in a while, and Tarom is no exception. Being a smaller carrier, if something goes wrong (like a mechanical issue with an aircraft or a crew timing out due to work hour limits), they might not have as many spare planes or crew on standby as a larger airline would. This can sometimes mean longer delays while they sort things out. But here’s the key thing to remember: if your flight is significantly delayed and it’s the airline’s fault, you have rights to compensation. Knowing a bit about Tarom and how it operates is useful background, but knowing your passenger rights is even more important for turning a bad delay into something positive.
In Europe, air passengers have some pretty strong protections, thanks to a law known as EU Regulation 261/2004. (We’ll just call it EU261 to keep things simple.) Essentially, EU261 says that if your flight is delayed by a long time, canceled, or even if you're bumped off a flight because it was overbooked, the airline might owe you compensation. Because Tarom is an EU-based airline, almost all Tarom flights fall under this rule – whether you’re flying from Bucharest to another EU country, or even coming into the EU on Tarom, you’re covered.
So, how much delay are we talking about to get compensation? Generally, the delay needs to be at least 3 hours later than scheduled at your arrival (not departure) to your final destination. If you land 3+ hours late, EU261 kicks in. The compensation is a fixed amount based on the distance of your flight (it’s not related to your ticket price or how long the delay actually was beyond 3 hours). Here’s a rough breakdown of the compensation amounts under EU261:
€250 per person for short flights (under 1,500 km distance).
€400 per person for medium flights (roughly 1,500 km to 3,500 km).
€600 per person for long flights (over 3,500 km).
Most Tarom routes around Europe will likely fall in the first two buckets (since, for example, Bucharest to London is about 2,300 km – that would be €400 if delayed 3+ hours). But if you were on a longer journey or a connecting itinerary that goes beyond 3,500 km, you could be looking at the full €600 per passenger. Not bad for a delay that ruined your afternoon, right?
Of course, there are some conditions and exceptions. The delay has to be something that’s considered the airline’s responsibility for compensation to apply. Things like technical problems with the plane, most mechanical issues, crew scheduling problems, or other operational snafus are usually the airline’s fault. On the other hand, if the delay is caused by extraordinary circumstances outside the airline’s control – think severe weather, airport closures, security emergencies, or air traffic control strikes – then the airline isn’t obliged to pay compensation under EU261. In simpler terms: if it's Tarom's fault (or within their control), you likely have a case; if it's due to a big blizzard or an air traffic control meltdown that affected every airline, probably not. Don’t get too bogged down in the details though – if you’re not sure what caused your delay, you can still file a claim and let the experts figure it out. Airlines sometimes initially claim "extraordinary circumstances" even when the issue was actually preventable, so it’s worth having someone double-check the facts.
Besides the EU rules, there’s also something called the Montreal Convention, which is an international agreement covering flight issues globally. The Montreal Convention can cover things like delays on international flights (especially when EU261 might not apply) and issues such as lost or damaged baggage or additional expenses due to delays. While EU261 is usually the go-to law for claiming a fixed compensation for delays in Europe, the Montreal Convention can come into play if, say, your situation falls outside EU jurisdiction or if you incurred specific financial losses due to a delay. The bottom line is, between EU261 and Montreal, you’re pretty well protected for most flight troubles – and services like Trouble Flight know exactly which laws to use in which scenario to maximize your chances of getting paid.
Okay, so your Tarom flight is delayed – what now? Besides thinking about compensation later, you have some immediate things to take care of to make your life easier right now. Here’s a quick game plan for handling the situation on the spot:
Stay informed and ask questions: Head to the gate agent or the information desk and (politely) ask what’s going on. What’s the reason for the delay? How long is the wait expected to be? Airlines sometimes give pretty vague answers, but it’s your right to know the basics. Keep an ear on announcements and regularly check the airport’s departure boards for updates on your flight status. If you get any written confirmation of the delay or an email/text from Tarom about it, save those messages – they can serve as handy evidence later if you decide to file a compensation claim.
Know your rights to food and accommodation: If your delay stretches a couple of hours or more, Tarom should provide you with some sort of refreshment vouchers or a meal – the exact threshold can depend on flight distance and delay length (usually around 2+ hours for short flights, etc.). For really long delays that go overnight, the airline should offer you hotel accommodation (and transportation to the hotel, if needed). Don’t be shy about asking the staff what they can provide. These things (meals, hotels, phone calls) are part of your “right to care” under EU rules. You might have to go to a customer service desk to get meal vouchers or a hotel arranged, but it’s worth it for a free dinner or a bed to sleep in while you wait.
Consider alternative flights or routes: Tarom will usually try to put you on the next available Tarom flight to your destination once they know the delay is significant. However, if that next flight is far off, ask if they can route you through a partner airline or a different route. Since Tarom is in the SkyTeam alliance, they might be able to rebook you on a partner like Air France, KLM, or another SkyTeam airline to get you moving. For example, if your direct Tarom flight from Bucharest to London is severely delayed, they might reroute you Bucharest->Paris with Tarom, then Paris->London with Air France. If an official reroute isn’t offered and you’re really in a pinch, you could also look up other airlines that have a flight to your destination on the same day. In some cases, if you find a much sooner flight on another airline, Tarom might agree to endorse your ticket to that flight or reimburse you later for a new ticket – but be sure to clear this with Tarom before buying a new ticket on your own, as airlines typically need to authorize such arrangements.
Keep receipts for any expenses: If the delay is so long that you end up spending money out of your own pocket (maybe you bought a meal because those vouchers never materialized, or you booked a hotel yourself because you preferred that to the one offered), keep all your receipts. You have a right to be reimbursed for reasonable expenses caused by the delay. For example, if Tarom didn’t give you meal vouchers and you had to buy dinner, that cost should be claimable from the airline later. Just don't go overboard (now’s probably not the time for a champagne and caviar feast, unless you want to pay for that yourself). Stick to reasonable expenses – think sandwiches, not steak, and a standard hotel, not the penthouse suite – and save those receipts.
Stay calm and be polite: This one isn’t a legal tip, just a life tip. Dealing with delays is frustrating (especially if you have somewhere important to be or a connection to make), but try not to take it out on the airline staff personally. The gate agents and customer service reps are usually doing their best to help, and they often have a crowd of anxious passengers to manage all at once. Staying calm and courteous (while still being firm about getting the help you need) can actually get you better service. Plus, it’ll make the whole stressful situation a bit more bearable. Remember, the delay is not the staff’s fault, and they’re the ones who can assist you – so a little kindness can go a long way.
Think about other transportation if it makes sense: If your flight was a short one – say, you were trying to fly from Bucharest to a nearby city like Iași – and it gets heavily delayed or even canceled, sometimes it might actually be faster to take a train or a bus if that’s feasible. Or if you were heading somewhere that’s a few hours’ drive away, renting a car and driving might get you there quicker than the delayed flight would. This isn’t always an option (and it might not be something you want to do if you’re in an unfamiliar country or exhausted), but in some cases it can save the day. Important: If you do decide to go with alternative transport and skip the flight, inform Tarom so they don’t keep expecting you, and again keep any receipts or records. You might be able to claim those costs back, especially if the airline didn’t fulfill their duty to get you to your destination in a reasonable time. Also, if you have travel insurance, check with them – they often cover additional transport or accommodation costs for flight delays too.
Basically, your immediate goal during a delay is to take care of yourself (and your travel companions) and to either get where you need to go as soon as possible, or make the wait as comfortable as you can. Make sure to document everything – note the delay duration, save your boarding pass, take pictures of the departure board showing the delay, keep those receipts – because if you decide to claim compensation or reimbursements later, all this info will support your case.
Once you’ve gotten through the ordeal of the delay and (hopefully) reached your destination, you might be wondering how to actually get that compensation we talked about. Technically, you can contact Tarom’s customer service and try to file a compensation claim yourself. But let's be honest, dealing with airline claims can be a real bureaucratic headache. This is where Trouble Flight makes life a lot easier for you.
Trouble Flight is an online platform that does the heavy lifting in the compensation process. They have a handy Compensation Calculator tool on their website. You simply enter your flight details – your Tarom flight number, the date of the flight, and a few details about what happened (was it delayed, cancelled, how long you waited, etc.). With that info, the calculator will instantly tell you if it looks like you’re eligible for compensation and even give an estimate of how much you might get. It’s a quick way to get clarity; you don’t have to be an expert on EU regulations – the tool and the Trouble Flight team handle that part.
If the calculator shows good news (i.e. you’re entitled to some money), you can go ahead and submit your claim through Trouble Flight’s system. From that point on, their team basically takes over the claim for you. They will reach out to Tarom on your behalf and handle all the communication and legal nitty-gritty. No need for you to spend hours on the phone or writing emails citing EU regulations. Trouble Flight’s experts know the ins and outs of EU261 and the Montreal Convention, so they know exactly how to formulate the claim and which buttons to press to get the airline to comply. If Tarom tries to deny or dodge the claim without a valid reason, Trouble Flight can escalate the issue (including taking legal action if necessary).
One of the best parts of using Trouble Flight is their no-win, no-fee policy. This means it costs you nothing upfront to file a claim with them. They only get paid if they actually succeed in getting you compensation. Their standard commission is 25% of the compensation amount (plus VAT), and that is deducted from the payout after they win the case. For example, if you end up with a €400 compensation, Trouble Flight would take €100 as their 25% fee, plus applicable VAT on that fee (VAT rates vary by country, but let’s say VAT is 20%, that would make their total cut about €120 in this example). You would receive the remaining ~€280. Now, if the airline plays hardball and refuses to pay and the case needs to go to court, Trouble Flight will bring in their partner lawyers. In that situation, the fee increases because of the extra legal work – they charge an additional 25% (making it up to 50% of the compensation in total, including VAT). It sounds like a lot, but remember, this only happens if they have to get lawyers involved and they win the case for you. Even in these tougher cases, you still never pay anything out-of-pocket – all fees come out of the compensation amount. And if for some reason they don’t win, you owe nothing. Essentially, it’s a “you only pay if you get paid” deal, which is great for passengers.
Using Trouble Flight is straightforward and low-stress from the passenger perspective. It might take a bit of patience – airlines don’t usually hand over hundreds of euros overnight – but having professionals handle it means your chances of success are much higher than if you go it alone. You can go about your life while they deal with the emails, paperwork, and if needed, legal filings. They’ll keep you updated on any important developments. Eventually, if all goes well, you’ll get a notification that your compensation is secured, and they’ll transfer the money to your bank account (minus their fee). Considering that many travelers don’t even realize they could get money for a delay, using a service like Trouble Flight can feel like discovering a bonus you never knew you had, and then actually receiving it without a hassle.
To recap, here’s how the process typically works with Trouble Flight:
Enter your flight info: Go to the Trouble Flight site and use the Compensation Calculator tool to check your Tarom flight. Input the flight number, date, and delay details.
Instant eligibility check: The tool will immediately tell you if your case likely qualifies under EU261 (or Montreal Convention) and how much compensation you might be entitled to (€250, €400, €600, etc.).
Submit the claim: If you’re eligible, you can submit your claim through Trouble Flight. Just provide a few more details or documents (e.g. boarding pass, delay proof if you have it) as guided.
Sit back while they work: Once you submit, Trouble Flight’s team will contact Tarom and handle all the negotiations or legal steps. They might update you if they need additional info or to let you know how it’s going, but you don’t have to actively do anything.
Get your compensation: When the claim is successful, Trouble Flight will collect the compensation from Tarom and then transfer you your share. They deduct their 25% commission (+VAT) at this stage, or 50% (incl. VAT) if lawyers had to get involved. If the claim isn’t successful (for example, if it turned out the delay was due to an exempt circumstance or the case couldn’t be won), you won’t have to pay a penny for the effort.
At the end of the day, a delayed flight is never fun. It can mess up your travel plans, make you miss connections, or just waste your precious vacation or work time. But at least European laws give you a chance to make something good out of a bad situation. If you flew with Tarom and got stuck with a long delay, don't just sigh and move on – take a moment to check if you're eligible for compensation. It only takes a few minutes to plug your flight details into Trouble Flight’s calculator, and you might be pleasantly surprised by the result.
A lot of travelers miss out on compensation simply because they never ask for it. Airlines aren’t exactly going out of their way to advertise that “hey, you might be entitled to money because we delayed you.” It’s usually on you, the passenger, to know your rights or to use a service that knows them. That’s why Trouble Flight and similar companies exist: to make sure airlines play by the rules and to help regular people get what they’re owed under the law. If Tarom (or any airline) caused you a major inconvenience, it’s only fair that you get something back for it.
So, next time your flight is delayed with Tarom (or if it just happened recently), keep your cool, take care of your immediate needs at the airport, and remember that you could potentially get a nice chunk of change for the inconvenience. There’s really no harm in trying, especially when a service like Trouble Flight can handle the heavy lifting for you on a no-win, no-fee basis. In the best case, you’ll end up with a few hundred euros in your pocket – which might pay for your next trip, cover the cost of that hotel you had to book, or at least serve as a “sorry about the mess” from the universe (and the airline). Turning a frustrating delay into a €250, €400, or even €600 compensation check can definitely make that travel nightmare feel a little more worth it. Safe travels, and may your flights (Tarom or otherwise) be smooth and on-time – but if not, now you know what to do!