Flight Cancelled Kirkwall – What to Do and How to Get Compensation

Understanding Flight Cancellations at Kirkwall Airport

Kirkwall Airport (KOI) is a small but crucial transportation hub in the Orkney Islands, Scotland. It connects residents and visitors to mainland Scotland and beyond, with flights operated by airlines like Loganair. Due to its location, weather-related disruptions are common, but airlines are still responsible for compensating passengers when flights are cancelled under certain conditions.

Why Was Your Flight Cancelled in Kirkwall?

Several factors can lead to flight cancellations at Kirkwall Airport:

1. Weather Conditions

Kirkwall is prone to extreme weather, including strong winds and heavy fog, which frequently disrupt flights.

2. Technical Issues

Airline technical problems, such as aircraft malfunctions, may result in cancellations. If the airline is responsible, compensation may apply.

3. Staffing Issues & Strikes

Crew shortages, strikes, or operational inefficiencies can lead to flight disruptions.

4. Air Traffic Control Restrictions

If Kirkwall Airport or nearby airports experience congestion, flights might be cancelled due to air traffic control decisions.

Can You Get Compensation for a Cancelled Flight in Kirkwall?

Yes! Under EC261/2004, passengers flying from Kirkwall Airport on an EU-regulated airline may be entitled to compensation if:

• The cancellation was announced less than 14 days before departure.

• The airline is responsible for the cancellation (technical issues, staffing problems, etc.).

• A replacement flight causes a significant delay or is not provided at all.

Compensation Amounts for Flight Cancellations

Depending on the flight distance, you may receive:

• €250 for flights up to 1,500 km (most Kirkwall flights fall into this category).

• €400 for flights between 1,500 and 3,500 km.

• €600 for flights exceeding 3,500 km (outside the EU, when applicable).

What to Do If Your Flight from Kirkwall Is Cancelled

1. Check Your Flight Status

Confirm the cancellation with your airline. If you’re at the airport, go to the airline’s service desk.

2. Ask for a Replacement Flight

Your airline should offer you a rebooking on the next available flight. If none are available, you can request a refund or find an alternative.

3. Consider Nearby Airports

If flights from Kirkwall are grounded, you might have better luck flying from Wick John O'Groats Airport (WIC). While it’s across the sea, ferries to mainland Scotland run regularly, and from Wick, you can connect to major UK cities.

4. Keep Your Documents

Save your boarding pass, cancellation notices, and any receipts for expenses incurred due to the cancellation.

5. Claim Your Compensation

If your cancellation is eligible under EC261, submit a compensation claim. Airlines often reject initial claims, so using a service like Trouble Flight increases your chances of success.

Alternative Routes from Kirkwall

If your flight from Kirkwall is cancelled and there are no immediate alternatives, consider these routes:

• Ferry to Aberdeen: NorthLink Ferries operates services from Kirkwall to Aberdeen, where you can catch a domestic or international flight.

• Flights from Sumburgh (Shetland): If reaching the Shetland Islands is feasible, you may find alternative flights from Sumburgh Airport (LSI).

• Train from Thurso/Wick: After taking the ferry to Scrabster, you can reach Inverness by train, opening up more flight options.

What If Your Flight Was Cancelled Due to Weather?

Weather-related cancellations fall under extraordinary circumstances, meaning airlines are not obligated to pay compensation. However, they must still offer:

• A replacement flight or refund

• Meals and refreshments during the waiting period

• Accommodation if an overnight stay is required

If the airline does not provide these, keep your receipts and request reimbursement later.

How Long Do You Have to Claim Compensation?

For flights cancelled in the UK, claims can usually be made up to 6 years after the flight date. However, it’s best to act quickly to avoid losing essential documents.

Get Expert Help for Your Flight Cancellation Claim

If your Kirkwall flight was cancelled, don’t let the airline avoid paying you what you deserve. Trouble Flight specializes in helping passengers claim up to €600 in compensation. Submit your claim today and get what’s rightfully yours!