How to get compensation for an overbooked Wizzair flight

How to get compensation for an overbooked Wizzair flight

Flight overbooking is an unpleasant situation that can affect passengers of any airline, including Wizzair. Overbooking occurs when a flight has been booked more times than there are seats available on the plane. In this article, we will provide you with detailed information on your rights and how to get the right compensation in case your Wizzair flight is overbooked.

Causes of overbooking

The most common causes of overbooking on Wizzair flights can be overestimating the number of passengers who will cancel their flight, selling extra seats to cover any unsold seats, and human error in managing bookings. In some cases, Wizzair may also be forced to overbook flights for operational or security reasons.

In any case, Wizzair is obliged to follow EU Regulation 261/2004, which sets limits and exceptions for overbooking flights. For example, Wizzair cannot overbook flights in the event of force majeure such as adverse weather conditions or strikes. 

Passenger rights

In case of flight overbooking, passengers have the right to be informed in a timely manner and to be assisted by the airline. According to EU Regulation 261/2004, passengers have the right to appropriate assistance such as food and drink, accommodation in the case of an overnight stay and transport to the final destination. In addition, if passengers were unable to board due to overbooking, they are entitled to compensation of up to €600 depending on the distance of the flight. It is important to note that there are exceptions to this right, such as if passengers have voluntarily agreed to forgo their flight in exchange for compensation or an alternative flight.

How to obtain compensation

 To obtain compensation for an overbooked Wizzair flight, you need to follow a few steps.

Keep all the evidence relating to the flight, such as your booking and ticket.

Contact the airline to claim compensation, providing evidence of your right to compensation.

Provide all the information requested by the airline, such as your address and bank account details for reimbursement.

Wait for the airline's reply and follow the instructions provided.

It is important to note that passengers have 2 years to submit their claim and that the airline is obliged to respond within 7 working days. In case of dissatisfaction with the answer received, passengers can file a complaint with ENAC (National Civil Aviation Authority) or a consumer lawyer.

Conclusion

Overbooking flights can be a stressful experience for passengers, but knowing your rights and how to get the right compensation can help minimise the damage caused by cancellation. We have provided a comprehensive guide on how to check your rights, how to claim compensation and how to get the assistance you need.

Don't waste time and find out now if you are entitled to compensation for the overbooking of your Wizzair flight using our online tool. If not, do not hesitate to contact us for more information on how we can help you handle the situation and get the right compensation.