Flight Cancelled in Kraków? Know Your Rights and Claim Compensation

Kraków, one of Poland’s most charming cities, attracts millions of travelers yearly. However, nothing is more frustrating than having your flight cancelled while trying to leave or arrive in this historic city. If you’ve experienced a flight cancellation in Kraków, you might be eligible for compensation under EU Regulation EC261/2004. Read on to understand your rights and how to claim what you’re owed.

Why Do Flights Get Cancelled in Kraków?

Flights departing from or arriving at John Paul II Kraków-Balice International Airport (KRK) can get cancelled for various reasons, including:

• Bad Weather: Kraków experiences heavy fog and snow in winter, leading to cancellations.

• Air Traffic Control Restrictions: High passenger traffic and airspace congestion can force airlines to cancel flights.

• Strikes: Industrial actions by airline staff, airport personnel, or air traffic controllers often disrupt schedules.

• Technical Issues: Aircraft malfunctions or maintenance problems may result in flight cancellations.

• Operational Decisions by Airlines: Airlines may cancel flights due to overbooking, low passenger numbers, or route adjustments.

Can You Get Compensation for a Flight Cancellation in Kraków?

Yes, if your flight was cancelled less than 14 days before departure and the airline was at fault (e.g., technical issues or crew shortages), you could be entitled to compensation under EC261/2004. Here’s what you need to know:

• Flights under 1,500 km: Up to €250

• Flights between 1,500-3,500 km: Up to €400

• Flights over 3,500 km: Up to €600

Additionally, if your flight was cancelled, the airline must offer:

• A full refund or alternative flight.

• Meals and refreshments while waiting.

• Hotel accommodation if necessary.

Alternative Airports Near Kraków

If your flight from Kraków is cancelled, consider checking nearby airports for alternative departures:

• Katowice Airport (KTW) – Located about 100 km from Kraków, this airport is accessible by bus or train and offers many international connections.

• Rzeszów Airport (RZE) – A smaller airport but a good backup if airlines reroute flights.

How to Reach Katowice Airport from Kraków

• Train: Direct trains from Kraków Główny to Katowice take about 1 hour.

• Bus: Shuttle services run between the two airports, with travel times of 90 minutes to 2 hours.

• Car: A taxi or rental car takes about 1 hour 30 minutes, depending on traffic.

What to Do If Your Flight Is Cancelled?

1. Stay Calm & Collect Evidence

   • Get written confirmation from the airline about the cancellation.

   • Keep your boarding pass, ticket, and any receipts for additional expenses.

2. Ask for an Alternative Flight or Refund

   • Airlines must offer an alternative flight at no extra cost.

   • If the new flight doesn’t work for you, request a full refund.

3. Claim Your Compensation

   • If the cancellation was within the airline’s control, file a claim under EC261.

   • Trouble Flight can help you get up to €600 per passenger in compensation!

Common Airline Policies on Flight Cancellations

Ryanair & Wizz Air

These low-cost carriers frequently operate from Kraków. If your Ryanair or Wizz Air flight is cancelled, they usually offer a rebooking or a refund. However, compensation is only provided if the airline was responsible for the cancellation.

LOT Polish Airlines

As Poland’s national carrier, LOT often reroutes passengers through Warsaw Chopin Airport (WAW). If this option doesn’t work for you, ask for alternative solutions or a refund.

Compensation Process: Step-by-Step Guide

1. Check Your Eligibility – Use our free compensation calculator.

2. Submit Your Claim – Provide your flight details and supporting documents.

3. Let Trouble Flight Handle It – We negotiate with the airline for you.

4. Receive Your Money – If your claim is successful, you could get up to €600 per passenger!

Frequently Asked Questions

What if the Airline Claims It Was “Extraordinary Circumstances”?

Airlines often deny claims by blaming “extraordinary circumstances” such as bad weather or security threats. However, if the reason for cancellation was within the airline’s control (e.g., technical problems, staff shortages), you are still entitled to compensation.

Can I Get Compensation If My Flight Was Cancelled Due to COVID-19?

No, pandemic-related cancellations generally do not qualify for compensation as they fall under “extraordinary circumstances.” However, airlines must still offer a refund or rebooking.

How Long Do I Have to Claim Compensation?

Passengers can file claims for flight cancellations in Poland for up to 1 year from the date of cancellation. In some EU countries, this period extends to 3 years.

Why Choose Trouble Flight?

• No Win, No Fee – We only charge a percentage if you win your claim.

• Fast & Easy Process – We handle all legal aspects and airline negotiations.

• Expert Knowledge – Our team specializes in airline compensation cases.

Don’t let airlines avoid paying what you’re owed. Claim your flight compensation today and get up to €600 per passenger!